Layney Godber
Gilgandra,NSW
Summary
Dynamic and results-oriented with proven expertise in customer service and cash handling, honed at Old Bank Cafe and Easmans. Excelled in fostering guest satisfaction, handling high-pressure situations with grace, and building trustful customer relationships. Demonstrated strong multitasking abilities and team collaboration, significantly enhancing service efficiency and operational excellence.
Overview
4
4
years of professional experience
Work History
Waitress
Old Bank Cafe
04.2024 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Service Station Attendant
Easmans
03.2021 - 08.2022
- Managed daily register reconciliation, ensuring accurate accounting of all transactions for each shift.
- Handled cash transactions accurately, maintaining trust between the business and its clientele.
- Supported store management by assisting with merchandising tasks such as stocking shelves or updating product displays when necessary.
- Maintained a clean and organized service station, contributing to a safe and welcoming environment for customers.
- Built trustful relationships with customers to encourage return visits.
Education
Higher School Certificate And ATAR -
Gilgandra High School
Gilgandra, NSW10.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Cash Handling
- Safe Food Handling
- Hospitality service expertise
- Handling Complaints
- Payment Processing
- Memory retention
- Complex Problem-Solving
- Accurate money handling
- Supply Restocking
Timeline
Waitress
Old Bank Cafe
04.2024 - Current
Service Station Attendant
Easmans
03.2021 - 08.2022
Higher School Certificate And ATAR -
Gilgandra High School
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