Chloe Goodwin-Arends
Aveley
Summary
Motivated and adaptable administrator with strong customer service experience and a developing background in healthcare through nursing placements. Skilled in clerical tasks, patient interaction, and fast-paced environments. Committed to confidentiality, efficiency, and providing quality support in medical settings.
Overview
7
7
years of professional experience
Work History
Administrative Clerk
John Hughes Group
09.2023 - Current
- Assisted in maintaining accurate filing systems for documents and records.
- Processed incoming and outgoing correspondence efficiently to ensure timely communication.
- Learned to utilise office software for data entry and document preparation tasks.
Shift Manager
McDonald's
08.2022 - 08.2023
- Supervised daily operations, ensuring compliance with safety standards and company policies.
- Coordinated team schedules to optimise shift coverage and enhance productivity.
- Trained new employees on operational procedures and customer service protocols.
- Monitored inventory levels, facilitating timely restocking of supplies and materials.
Crew Trainer
McDonald's
07.2021 - 08.2022
- Trained new crew members on operational procedures and safety protocols.
Crew Member
McDonald's
01.2019 - 07.2022
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Operated cash register, handling transactions accurately and efficiently.
- Maintained cleanliness and organisation of workstations to meet health standards.
Education
Bachelor of Science - Nursing Midwifery
Edith Cowan University
Perth, WA02-2028
Certificate III in Retail
AUSTRALIAN APPRENTICESHIPS ARRANGEMENTS
07-2022
Certificate III in Health Services Assistance
North Metropolitan TAFE
Perth, WA06-2022
Skills
- Filing and document management
- Managing incoming/outgoing correspondence
- Professional phone etiquette
- Conflict resolution and patient confidentiality
- Customer service excellence
- Understanding of medical terminology
- Microsoft Office Suite (Word, Excel, Outlook)
- EFTPOS and cash handling
- Multitasking in fast-paced environments
- Meeting deadlines under pressure
- Maintaining confidentiality and security of health records
- Familiarity with infection control procedures in admin areas
Timeline
Administrative Clerk
John Hughes Group
09.2023 - Current
Shift Manager
McDonald's
08.2022 - 08.2023
Crew Trainer
McDonald's
07.2021 - 08.2022
Crew Member
McDonald's
01.2019 - 07.2022
Bachelor of Science - Nursing Midwifery
Edith Cowan University
Certificate III in Retail
AUSTRALIAN APPRENTICESHIPS ARRANGEMENTS
Certificate III in Health Services Assistance
North Metropolitan TAFE
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