Chloe Govaars
Rockhampton,QLD
Summary
Organized and dedicated worker with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments, with excellent Communication Skills.
Overview
9
9
years of professional experience
Work History
Residential Youth Worker
FOUNDATIONS CARE
2023.01 - Current
- In this role as Residential Youth Worker I am responsible for ensuring that the young people are safe and that their welfare and wellbeing needs are met, while working towards planned goals and independence
- Working with young people with a range of developmental, behavioural, and psychological needs
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Contributed to development of individualized plans to support youth goal achievement.
- Support them through day-to-day coaching, mentoring, training and modelling to build their life skills, support positive decision making, accessing opportunities and assisting to achieve life and plan goals.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
Disability Support Worker
LIFE WITHOUT BARRIERS
2022.12 - Current
- Assist to increase skills through independence, personal growth and development through the provision of active support and their enhanced participation as a valued member of their community
- Implement development programs and identify and support learning opportunities for service users
- Assist in the delivery of programs that facilitate service users’ development of social networks and inclusion in community activities
- Actively provide residents with nighttime routine and support as required.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept accurate records for client files and handled related paperwork.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Adhered to company requirements for patient interactions and care standards.
Disability Support Worker /Team Leader Manager
ENDEAVOUR FOUNDATION
2017.04 - 2023.12
- Previous Employment MARCH 13- JANRUARY 15
- Within the Endeavour Foundation is a company I have worked across many services
- I have worked within the Residential houses as well as within in home support and community-based supports.
- In the role I am adhering to person-centred support
- With the ability to prioritizing, work independently but also able to problem solve when working on more challenging tasks
- Assisting with personal care and daily living tasks
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Established and maintained performance, quality and service standards for professional customer care.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Rostering
Administration Assistant
MOURA BACKHOE HIRE
2014.08 - 2016.09
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Composed inter-office correspondence and provided product and service information to customers.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
Education
Certificate II - Community Recreation
Central Queensland Insitute of Tafe
Rockhampton Certificate III - Aged Care Work
Tec Train
Rockhampton, QLDCertificate - Therapeutic Crisis Intervention
Foundations Care
Rockhampton, QLD06.2023
Certificate - Hope And Healing For Residential Care
Peak Care Queensland Inc.
Online03.2023
Diploma - Enrolled Nursing 9 Completed Units
CQ University Australia
Rockhampton, QLDStatement of Attainment - First Aid
St John's Ambulance Australia
Rockhampton, QLD04.2024
No Degree - Working With Children Card
Queensland Government
07.2027
No Degree - NDIS Worker Screening
Queensland Government
06.2027
Skills
- Verbal and Written communication.
- Thorough Technological Understanding.
- Organization.
- Time Management.
Hobbies
Enjoy reading.
Being creative.
Outdoors.
Quality family time.
Timeline
Residential Youth Worker
FOUNDATIONS CARE
2023.01 - Current
Disability Support Worker
LIFE WITHOUT BARRIERS
2022.12 - Current
Disability Support Worker /Team Leader Manager
ENDEAVOUR FOUNDATION
2017.04 - 2023.12
Administration Assistant
MOURA BACKHOE HIRE
2014.08 - 2016.09
Certificate II - Community Recreation
Central Queensland Insitute of Tafe
Certificate III - Aged Care Work
Tec Train
Certificate - Therapeutic Crisis Intervention
Foundations Care
Certificate - Hope And Healing For Residential Care
Peak Care Queensland Inc.
Diploma - Enrolled Nursing 9 Completed Units
CQ University Australia
Statement of Attainment - First Aid
St John's Ambulance Australia
No Degree - Working With Children Card
Queensland Government
No Degree - NDIS Worker Screening
Queensland Government
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