Chloe Graham
Warnbro,WA
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Supervisor
United Cinema Rockingham
01.2023 - Current
- Delegating minor responsibilities and completing major Responsibilities Ie end of night paperwork, safe counts, checking tasks are completed
- Checking off received orders and dating them
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Customer Service Associate
Dusk
10.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Increased revenue by cross-selling and upselling products and services.
Cleaner
Service FM
02.2022 - 01.2023
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols
Junior Veterinary Nurse and Kennel Hand
Baldivis Vet Hospital
02.2022 - 07.2022
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept animals clean and free of contaminants to promote optimal health.
Customer Service
Big W
10.2013 - 04.2017
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Managers License (Red Card) - Managers License
Managers License Online Course
Online01.2023
Certificate 4 Veterinary Nursing - Veterinary Nursing
South Metropolitan TAFE
Bentley, WA07.2022
Cert 3 of Information, Digital media and Technology - Information Technology
Challenger Institute of Technology
Rockingham, WA07.2013
High School Diploma -
Gilmore College
Kwinana, WA11.2012
Completed Cert 1 and 2 of Hospitality - Hospitality
Gilmore College
Kwinana, WA11.2012
Cert 2 of Business Management -
Gilmore College,
Kwinana, WA11.2012
Skills
- Order and Refund Processing
- Professional Telephone Demeanor
- Sales and Upselling
- Quality Assurance Controls
- Handheld Computer Device Software
- Customer Consulting
- Money Handling Abilities
- Retail Sales Customer Service
- Sales Expertise
- Microsoft Word
- Loading and Unloading
- Inspect Merchandise
- Restock Shelves
References
Professional Reference
Andie Daly Jamie Went
Co Worker Area manager
United Cinema Service FM
14 Leghorn Street 3/14 Halley Road
Rockingham, WA, 6168 Balcatta, WA, 6021
PH: 0452 142 170 PH: 0424 153 739
Sahrena Smallridge
Co Worker
United Cinema
14 Leghorn Street
Rockingham, WA, 6168
PH: 0455 540 933
PH: 0424 323 749
Personal References:
Brooke Smirk
10+ year friend
PH:0434 125 249
Timeline
Supervisor
United Cinema Rockingham
01.2023 - Current
Customer Service Associate
Dusk
10.2022 - 03.2023
Cleaner
Service FM
02.2022 - 01.2023
Junior Veterinary Nurse and Kennel Hand
Baldivis Vet Hospital
02.2022 - 07.2022
Customer Service
Big W
10.2013 - 04.2017
Managers License (Red Card) - Managers License
Managers License Online Course
Certificate 4 Veterinary Nursing - Veterinary Nursing
South Metropolitan TAFE
Cert 3 of Information, Digital media and Technology - Information Technology
Challenger Institute of Technology
High School Diploma -
Gilmore College
Completed Cert 1 and 2 of Hospitality - Hospitality
Gilmore College
Cert 2 of Business Management -
Gilmore College,
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