Chloe Grech
Augustine Heights,QLD
Summary
Focused on maintaining optimal coverage and service levels. Effective at training new employees on regulations, monitoring patterns and handling schedule requests. Writes reports, updates spreadsheets, and produces forecasts. Knowledgeable Workforce Analyst successful gathering, reviewing and modelling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Workforce Planning Specialist
Affinity Education Group
2024.03 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Optimized schedules, forecasts and other tools to present to management.
- Advised management on best practices related to human resources policies, providing recommendations for continuous improvement.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
Educational Leader
Milestones Early Learning Center
2023.02 - 2024.03
- Enhanced student learning experiences by incorporating hands-on activities and group projects.
- Designed innovative lesson plans that catered to diverse learning styles and abilities.
- Collaborated with fellow teachers to create interdisciplinary units, enriching the overall curriculum.
- Implemented effective classroom management techniques, fostering a positive and safe learning environment for all students.
- Provided constructive feedback on student work, guiding them towards academic growth and improvement.
- Strong Knowledge of the EYLF, NQS, NQF
- Participated in ongoing professional development opportunities to stay current on educational trends and research-based instructional strategies.
Assistant Centre Manager
Milestones Early Learning Center
2023.02 - 2024.03
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined daily operations for increased efficiency by implementing new organizational strategies.
- Collaborated with center manager to develop and implement policies, procedures, and goals for improved performance.
- Spearheaded staff training and development initiatives to ensure high-quality service delivery.
- Managed daily schedules, ensuring optimal allocation of resources and staff coverage.
- Oversaw financial transactions such as billing, invoicing, and payments to ensure accuracy and timeliness.
- Participated in regional network meetings to stay current on industry trends and best practices in management techniques.
- Managed work and performance of more than 42 employees.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Lead Educator /2IC Manager
G8 Education
2019.01 - 2021.11
- Improved student performance by providing individualized feedback and adjusting teaching methods to meet diverse learning needs.
- Developed engaging curriculum materials, resulting in increased student interest and understanding of subject matter.
- Collaborated with colleagues to create interdisciplinary units, enhancing students'' critical thinking skills across multiple subjects.
- Implemented innovative teaching strategies, leading to improved retention rates and overall academic success for students.
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
- Promoted positive reinforcement techniques, fostering a nurturing learning environment for all children.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
Lead Educator/Educational Leader
Jennys Kindergarten
2016.01 - 2019.01
- Improved student performance by providing individualized feedback and adjusting teaching methods to meet diverse learning needs.
- Developed engaging curriculum materials, resulting in increased student interest and understanding of subject matter.
- Collaborated with colleagues to create interdisciplinary units, enhancing students'' critical thinking skills across multiple subjects.
- Implemented innovative teaching strategies, leading to improved retention rates and overall academic success for students.
Education
Bachelor of Forensic Science/Law - Science / Law
Western Sydney University
Sydney, NSW10.2020
Diploma - of Childrens Services
Elite Training Academy
Sydney, NSW11.2018
Skills
- Scheduling Proficiency
- Team Building Expertise
- Health and Safety Compliance
- Goal Setting and Tracking
- Rostering
- Managing Centres and Staff
- Managing WPA
- Maintaining occupancy and growth across services
- Organizational Development
- Budgeting and Financial Analysis
- Statistical forecasting
- Workforce Management
- Succession Planning
Certification
- First AID & CPR
- Blue Card
- Own transport
Timeline
Workforce Planning Specialist
Affinity Education Group
2024.03 - Current
Educational Leader
Milestones Early Learning Center
2023.02 - 2024.03
Assistant Centre Manager
Milestones Early Learning Center
2023.02 - 2024.03
Lead Educator /2IC Manager
G8 Education
2019.01 - 2021.11
Lead Educator/Educational Leader
Jennys Kindergarten
2016.01 - 2019.01
Bachelor of Forensic Science/Law - Science / Law
Western Sydney University
Diploma - of Childrens Services
Elite Training Academy
- First AID & CPR
- Blue Card
- Own transport
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