Chloe Griffiths
Sunshine Coast,QLD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Roster Manager
McDonald's
Glass House Mountains, QLD
04.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Shift Manager
McDonald's
Glass House Mountains, QLD
02.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Crew Coach Manager
McDonald's
Glass House Mountains, QLD
06.2023 - 03.2024
- Facilitated open communication among crew members, fostering trust and collaboration within the team.
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
- Boosted crew productivity by streamlining work processes and promoting efficient time management techniques.
- Recognized high-performing crew members regularly, encouraging continued excellence and dedication to their roles.
- Served as an approachable resource for crew members seeking guidance or assistance with job-related challenges.
- Developed crew members'' skills through tailored training sessions, leading to improved job competency.
- Collaborated with management to create targeted development plans for individual crew members, resulting in enhanced overall team performance.
- Conducted regular one-on-one meetings with each team member to discuss progress towards goals and provide personalized support as needed.
Crew Trainer
McDonald's
Glass House Mountains, QLD
08.2022 - 02.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Crew Member
McDonald's
Glass House Mountains
07.2019 - 08.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Education
Bachelor Of Nursing - Nursing
University of The Sunshine Coast
Sunshine Coast, QLDCaboolture State High School
Caboolture, QLD10.2021
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Development
- Policy Implementation
- Schedule Preparation
- Sales management
- Budget Control
- Expectation setting
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Hiring and Training
- Training and Development
Timeline
Roster Manager
McDonald's
04.2024 - Current
Crew Coach Manager
McDonald's
06.2023 - 03.2024
Shift Manager
McDonald's
02.2023 - Current
Crew Trainer
McDonald's
08.2022 - 02.2023
Crew Member
McDonald's
07.2019 - 08.2022
Bachelor Of Nursing - Nursing
University of The Sunshine Coast
Caboolture State High School