Chloe Hampton
Summary
Accomplished Senior Administration Officer at KARI Ltd, with 10 years of experience in coordinating and leading administrative and operational functions for senior-level staff and department directors. A self-directed worker who uses initiative to complete projects in a highly efficient manner whilst adapting quickly to changes and new challenges. Dependable, detail-oriented and capable of managing multiple tasks and priorities simultaneously
Overview
8
8
years of professional experience
Work History
Senior Administration Officer
KARI Ltd
07.2019 - Current
- Provide administrative support to Out of Home Care (OOHC) department & staff along with direct support to OOHC Manager.
- Provide guidance, mentoring and workflow management for the OOHC junior administration team.
- Manage & update databases and maintain filing system.
- Develop administrative processes and procedural improvements.
- Carry out general accounting functions, maintain financial records and budgets along with prepare and review reports.
- Draft professional business correspondence Schedule meetings for OOHC Manager by liaising with all parties, reserving conference room and sending electronic invitations.
- Process and liaise with child care centres for correct implementation of subsidies.
- Book & pay for accommodation, car hire & flights.
- Reduce operational costs with thorough budget analysis and strategic resource allocation.
- Assisted in the recruitment process by reviewing resumes, conducting interviews, and providing recommendations for hiring decisions.
- Served as the primary point of contact for internal staff and external clients, resolving inquiries in a timely manner.
Business Administration/Call Centre Customer Service Representative
Bright Star Logistics
09.2016 - 07.2019
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Maintained and managed customer files and databases.
Education
High School Diploma -
Mount Carmel Catholic College
12.2014
Skills
- Highly organised, & attentive to detail
- Dedicated and focused
- Strong time management & prioritise effectively
- Complete multiple tasks simultaneously
- Hardworking with a strong drive to succeed
- Achieve project goals within deadline and budget
- Proactive and work productively with little supervision
- Keen to take on challenging tasks
Timeline
Senior Administration Officer
KARI Ltd
07.2019 - Current
Business Administration/Call Centre Customer Service Representative
Bright Star Logistics
09.2016 - 07.2019
High School Diploma -
Mount Carmel Catholic College
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