Chloe Hanley
Cannon Hill,QLD
Summary
Experienced and dedicated professional with a background in both healthcare and disability support services. Skilled in effectively communicating with patients, clients, and healthcare professionals, demonstrating empathy, and providing compassionate care. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Clinical Assistant
Ali Hussain Cosmetic Clinic
08.2022 - Current
- Office Administration: Supported general office operations, including filing documents, updating databases, and coordinating with other staff members. Assisted with marketing efforts, such as social media updates and promotional events.
- Patient Scheduling: Managed appointments for consultations, procedures, and follow-up visits. Coordinated scheduling to optimize patient flow and minimize wait times.
- Phone and Email Communication: Answered phone calls and emails, providing information about services offered, scheduling appointments, and addressing patient inquiries or concerns.
- Patient Intake: Conducted initial patient intake interviews, gathering medical history, current medications, and allergies. Ensured all necessary forms and consents were completed accurately.
- Assisting in Procedures: Assisted the cosmetic doctor during procedures by preparing treatment rooms, sterilizing equipment, and ensuring the patient's comfort and safety. Handled pre-procedure and post-procedure instructions to patients.
- Medical Terminology Knowledge: Familiarity with medical terminology, procedures, and documentation relevant to both cosmetic and surgical procedures.
- Patient Education: Provided patients with information about cosmetic procedures, including benefits, risks, and post-treatment care instructions. Addressed patient concerns and answered questions about treatment options.
- Inventory Management: Managed inventory of medical and office supplies, ensuring adequate stock levels. Ordered supplies as needed and organized storage areas to maintain cleanliness and efficiency.
Disability Support Worker
Abiliteez For Life
03.2022 - 02.2024
- Household Tasks: Helped with light housekeeping tasks such as tidying up living spaces, doing laundry, and washing dishes. Maintained a clean and safe environment for clients.
- Personal Care Assistance: Assisted clients with activities of daily living (ADLs) such as bathing, grooming, dressing, and toileting. Provided support with mobility, transfers, and positioning as needed.
- Behavioural Support: Implemented strategies to manage challenging behaviors and promote positive interactions. Used de-escalation techniques and crisis intervention skills when necessary.
- Meal Preparation and Feeding Assistance: Prepared nutritious meals based on dietary restrictions and preferences. Assisted clients with eating and drinking, ensuring they receive adequate nutrition and hydration.
- Household Tasks: Helped with light housekeeping tasks such as tidying up living spaces, doing laundry, and washing dishes. Maintained a clean and safe environment for clients
- Documentation and Reporting: Maintained accurate and detailed records of client care activities, including daily logs, incident reports, and progress notes. Communicated important information to supervisors and healthcare professionals.
Support Worker
St. John's Community Care
10.2021 - 03.2022
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression as needed.
- Promoted community integration by providing extensive physical, emotional and social support.
- Kept clients engaged in social networks and communities for personal health and growth.
- Maintained record of daily individual activities, behaviours and pertinent incidents for patient analysis and assessment.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Provided compassionate and patient-focused care to cultivate well-being.
Receptionist
B & L Concrete Pty LTD
10.2018 - 06.2021
- Managed reception area, including greeting visitors and handling all telephone and in-person requests.
- Assisted with weekly payroll & superannuation using Xero.
- Administration duties such as telephone calls, emails, scanning & filing Liaised with suppliers & building contractors.
- Petty cash.
- Provided quotes for clients.
- Proficient in binding, laminating, photocopying.
- Data entry.
Administrative Assistant
John Holland
06.2018 - 08.2018
- Assisted executive assistants with daily work tasks.
- Provided clerical support to company employees, including copying, faxing and file management.
- General office maintenance.
- Managed domestic and international travel and expense reports for department team members and executive management.
- Maintain utmost discretion when dealing with sensitive topics.
- Typed documents such as minutes, emails, and prepared documents such as monthly reports, quarterly financial reviews and any other document required by management.
- Assisted with QFR board meetings.
- Purchased and maintained office supply inventories, while being mindful to adhere to budgeting practices.
- Opened, sorted, and distributed incoming emails and correspondence.
- Provided logistical support for programs, meetings, and events, including room reservations, room set-up, agenda preparation, materials printing and calendar maintenance.
Receptionist
Morgan Consulting
05.2018 - 06.2018
- Operating switch board in a professional manner, transferring calls to appropriate staff members.
- Meeting and greetings visitors.
- Process incoming/outgoing mail.
- Deliveries.
- Ensure the front desk, reception area and meeting rooms are immaculate at all times.
- Book boardroom meetings.
Receptionist
CJS Mechanical/Marine & Mobile Services
10.2017 - 04.2018
- Greeting clients while assisting their enquiries.
- Dealt with all email, phone enquiries and bookings.
- Invoiced suppliers, clients and quoted customers.
- Liaised with local and interstate suppliers for all stock.
- Obtained authorization for services and updated customers on repair status of vehicles.
- Responsible for processing of weekly payroll and superannuation using Xero.
- Reconcile daily banking transactions using Xero.
- Keeping inventory of office, kitchen and bathroom supplies fully stocked and clean on a daily basis.
Sales Assistant
Ice Fashion
10.2014 - 04.2015
- Ensure high levels of customer satisfaction through excellent sales service.
- Balancing cash registers and daily banking.
- Ensure store is neat and tidy at all times.
- Maintaining outstanding store condition and visual merchandising standards.
- Assisted with stock take.
- Daily balancing cash float and banking.
Crew Trainer
Mcdonald’s Earlville
02.2011 - 07.2014
- Trained new employees.
- Provided excellent customer service.
- Properly recorded, prepared and delivered meal orders.
- Participate in staff monthly meetings.
- Ensure restaurant cleanliness in accordance with occupational health and safety standards.
- Worked well under pressure and fast pace.
Education
Undergraduate Bachelor of Nursing - Nursing
Central Queensland University
Brisbane, QLD10.2025
Year 12 Certificate -
St Marys Catholic College
Cairns, QLD11.2014
Certificate III in Basic Health Care -
Tafe Queensland
Cairns, QLD2013
Skills
- Organisational and Time Management: Proficient in managing multiple tasks, appointments, and responsibilities efficiently, while maintaining accuracy and attention to detail
- Patient/Customer Service: Skilled in providing exceptional patient or client service, demonstrating responsiveness, professionalism, and sensitivity
- Empathy and Compassion: Demonstrated ability to understand and address the needs and emotions of individuals receiving care with empathy and compassion
REFERENCES
AH Cosmetic Clinic
Ali Hussain
Business Owner
0420 488 105
Abiliteez For Life
Megan Davey
Employer
0481 154 882
Additional Information
- Current C Class Manual License & own vehicle
- Current First Aid/CPR Certificate
- Current Blue/Yellow Card
- NDIS card
- Drivers Authority card
- Current Police Check
- Up to date immunisations
Timeline
Clinical Assistant
Ali Hussain Cosmetic Clinic
08.2022 - Current
Disability Support Worker
Abiliteez For Life
03.2022 - 02.2024
Support Worker
St. John's Community Care
10.2021 - 03.2022
Receptionist
B & L Concrete Pty LTD
10.2018 - 06.2021
Administrative Assistant
John Holland
06.2018 - 08.2018
Receptionist
Morgan Consulting
05.2018 - 06.2018
Receptionist
CJS Mechanical/Marine & Mobile Services
10.2017 - 04.2018
Sales Assistant
Ice Fashion
10.2014 - 04.2015
Crew Trainer
Mcdonald’s Earlville
02.2011 - 07.2014
Undergraduate Bachelor of Nursing - Nursing
Central Queensland University
Year 12 Certificate -
St Marys Catholic College
Certificate III in Basic Health Care -
Tafe Queensland
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