Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Hanlon

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

7
7
years of professional experience

Work History

Customer Service Coordinator

Taking Care Mobile Massage
01.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about services.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained and managed customer files and databases.
  • Coordinated rosters for a team of massage therapists.
  • Made outbound calls daily to arrange appointments for clients.


Food and Beverage Supervisor

Avoca Ireland
11.2019 - 11.2022
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Worked on the floor and behind the bar to help out staff when needs be.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.


Food and Beverage Assistant

Glendalough Hotel
03.2017 - 11.2019
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Processed payments and provided receipts to establish proof of transaction.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.

Education

Bachelor of Arts - Business Tourism

Technological University Dublin
Dublin, Ireland
11.2022

Skills

  • Call Flow Maximization
  • Documentation Skills
  • Retail Experience
  • Complaint Handling
  • Problem Solving
  • Positive Attitude
  • Computer Literacy
  • Telephone Etiquette
  • Effective Communication
  • Notetaking and Documentation
  • Critical Thinking

Timeline

Customer Service Coordinator

Taking Care Mobile Massage
01.2023 - Current

Food and Beverage Supervisor

Avoca Ireland
11.2019 - 11.2022

Food and Beverage Assistant

Glendalough Hotel
03.2017 - 11.2019

Bachelor of Arts - Business Tourism

Technological University Dublin

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Chloe Hanlon