- I have a passion for photography and music
- Crafting and DIY Projects
- Artificial Intelligence (AI) and Machine Learning interests me
- Mindfulness Practices
- Volunteer Work, offering time and support to shelters for the homeless, women, and animals
- Participating in fundraising events to support local charities, schools, or community projects
- Adventure Travel
- Road Trips
- Growing herbs, vegetables, or fruits in home gardens
- I enjoy cooking or baking for friends and family gatherings and experimenting with recipes
- I enjoy hobbies that combine physical activity with outdoor exploration such as kayaking, stand-up Paddleboarding, camping and gardening
Chloe Helms
Slacks Creek,QLD
Summary
Diligent and affable individual with a solid background in managing front desk operations and ensuring a smooth daily workflow as a medical administrator. Proven ability to handle high-volume environments, excel in enhancing client experiences, and support team objectives through excellent communication and organizational skills. Experienced in aged and disability care, including tasks such as cleaning, meal preparation, accompanying clients to appointments, and ensuring medication is taken. Inspired to pursue a Bachelor of Nursing Degree and will be ready to apply these new skills in the near future. Dependable, quick-learning, effective communicator, and organized team player with strong problem-solving abilities. Willing to learn, take on added responsibilities, and contribute to team success. Dedicated and enthusiastic about tackling new challenges and making meaningful contributions to the community in a new career journey.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Call Centre/ Bookings/Front Desk Receptionist
North West Private Hospital
03.2017 - 09.2019
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Operated multi-line telephone system to answer and direct high volume of calls, directing inquiries to appropriate personnel for prompt resolution.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed health fund checks and advised on fees payable or;
- Compiled estimates for self funded patients expenses during their stay.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Handled assignments independently with good judgement and critical thinking skills.
Receptionist
Melanoma Scan
09.2015 - 03.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices and responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Receptionist/ Medical Records Clerk
Ramsay Health - North West Private Hospital
09.2008 - 08.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Operated multi-line telephone system to answer and direct high volume of calls, directing inquiries to appropriate personnel for prompt resolution.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Handled assignments independently with good judgement and critical thinking skills.
Education
No Degree - Tertiary Preparation Program
University of Southern Queensland
Toowoomba, QLD01.2023
Yr 10 -
Ferny Grove SHS
01.2005
Skills
- Adaptability to Change
- Strategic Problem Resolution
- Interpersonal skills
- Emotional intelligence and compassion
- Effective Team Collaboration
- Digital Workflow Management/ Critical Thinking Skills
- Effective Communication Skills (Written and verbal communication)
- Strong Detail-Oriented Organizational Abilities
- Effective Time Management
- Customer/Client relations/ Confidential Patient Information Management
- Strong Understanding of Medical Terminology
- Effective Workplace Etiquette
Accomplishments
- Assisted management with the training of multiple new staff members.
- OWHS officer for administration department
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Certification
- CPR/AED Certification
- First Aid Certification
- OSHA Certified
- ServSafe Food Handler's Certification
- RSA Certified
- QLD Driver's License
Interests
Timeline
Call Centre/ Bookings/Front Desk Receptionist
North West Private Hospital
03.2017 - 09.2019
Receptionist
Melanoma Scan
09.2015 - 03.2017
Receptionist/ Medical Records Clerk
Ramsay Health - North West Private Hospital
09.2008 - 08.2015
Yr 10 -
Ferny Grove SHS
No Degree - Tertiary Preparation Program
University of Southern Queensland
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