Chloe Hoare
Perth ,WA
Summary
Experienced Allied Health Assistant with a strong background in the healthcare industry and a Certificate III in Allied Health Assistance. Proficient in Microsoft Office suites, including Teams and Excel, to streamline administrative tasks and enhance productivity. Skilled in health-directed software such as PracSuite, Podio, Gentu, Zestro, and HealthLink for accurate documentation and efficient communication. Versatile in working across clinics, theatre, and home environments to meet unique organizational needs.
Overview
5
5
years of professional experience
Work History
Medical Administrative Secretary
Zento Group
02.2024 - Current
- Company overview: Provide secretarial support to surgeons and physicians Australia wide. With effective communication we manage doctors clinic and theatre lists from local doctors to doctors over in Melbourne providing the same level of service and customer satisfaction.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted physicians with accurate transcription of medical reports, ensuring timely communication with patients and other healthcare providers.
- Collaborated with insurance companies to resolve billing issues promptly, minimizing financial burden on patients.
- Provided exceptional customer service to all patients, addressing inquiries promptly and courteously while maintaining confidentiality.
- Maintained inventory of medical supplies, ensuring adequate stock levels to support clinical operations without interruption.
- Ensured continuity of care for incoming patients through thorough documentation in electronic health record system during transitions between appointments.
- Trained new administrative staff members in proper procedures and protocols, ensuring consistent quality of service for patients.
- Processed prescription refill requests efficiently, verifying accuracy of information before forwarding to the appropriate physician for approval.
- Developed rapport with patients through compassionate communication and attention to their individual needs.
- Assisted in the coordination of community outreach programs, promoting awareness of available healthcare services and resources.
- Served as liaison between healthcare providers and patients'' families, ensuring clear communication regarding treatment plans and progress updates.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated efforts with case managers handling workers compensation cases.
- Assist doctors with outpatient in clinic consultations
Clinical Receptionist
Peak Podiatry
01.2023 - 02.2024
- Company overview: Peak Podiatry is one of Perth leading sports podiatrist providing health services for not only the family’s of our community but, for our local sports teams such as Scorchers, Fremantle Docker, Fever, Western Force and many more.
- Communicating with other health care clinics to share appropriate information about patients
- Understanding and communicating with various cultures in the community to guide them to the recommended appropriate care
- Coordinated patient appointments through phone, in-person visits, and online platforms.
- Coordinated efforts with case managers handling workers compensation cases.
- Keeping track of time frames on approval request
- Sterilize clinic instruments throughout the day
- Weekly stock count / ordering of stock
- Managed crisis care phone calls with poise and expertise.
- Processing Invoices, Medicare and private health claims
- Completed the settlement process and generated reports at day's end.
- Secured transition of classified files into the practice's digital archive.
- Coordinated the maintenance and updating of NDIS client records with related service agreements.
- Ensured timely dispatch of correspondence to appropriate personnel.
Clinical Receptionist
Karratha Central Healthcare
04.2022 - 01.2023
- Company Overview: Previously employed at an Allied health clinic in Karratha that provides various services including physiotherapy, dietitian, psychologist, speech pathology, podiatry, aboriginal health coordination, sonographer and diabetes educator
- Handled scheduling of medical visits by telephone and direct communication.
- Organized therapy booking processes on MS Teams platform.
- Coordinated timely bookings for sonography sessions.
- Analyzed patient inquiries to determine suitable services required.
- Coordinated with different health care clinics to exchange relevant patient information.
- Facilitated communication among multiple cultural backgrounds to ensure appropriate care delivery.
- Handled challenging phone interactions with professionalism and composure.
- Processed invoices efficiently and accurately.
- Generated end-of-day financial reports efficiently.
- Managed secure uploading of confidential documents into digital practice records.
- Monitored profiles of NDIS clients while ensuring updates to service agreements.
- Purchasing of stationery for the practice
- Planned social functions to strengthen collaboration among staff.
- Previously employed at an Allied health clinic in Karratha that provides various services including physiotherapy, dietitian, psychologist, speech pathology, podiatry, aboriginal health coordination, sonographer and diabetes educator
Sales Assistant - Casual
Dunnart Karratha
06.2020 - 03.2022
- Providing instore customer service, including resolving customer queries or complaints and listening to requests for product demand
- Ensured effective customer communication by monitoring orders and coordinating delivery information.
- Managed stock control efficiently.
- Logged stock data in Shopify to maintain accurate inventory records.
- Directed marketing efforts for sale items.
- Coordinated post timings on social platforms to boost brand awareness.
- Developed visual material through photography and captioning.
- Executed strategic layouts to enhance product visibility across display spaces.
Education
Certificate III - Allied Health Assistance
TAFE
Karratha01.2023
Completion Of Year 10 -
Karratha Senior High School
Karratha 12.2021
Skills
- Medical billing management
- Patient confidentiality maintenance
- Conflict resolution strategies
- Time management
- Staff supervision and training
- Attention to detail focus
- Effective communication techniques
- Medical terminology expertise
- Problem-solving capacity
- Teamwork and collaboration aptitude
- Inventory management control
- Interpersonal skills improvement
- Financial reporting experience
- Clinical education
- Case management
Training
- Human rights – zero tolerance
- Understanding abuse – zero tolerance
- NDIS workers Module
- Covid-19 staying healthy and safe at work during the covid-19 pandemic
- Aseptic Non touch technique (ANTT)
- Aboriginal cultural awareness
- Hand Hygiene online learning module
Programinvolvement
- Parent Child Mother Goose, Program is presented by Occupational Therapist and Speech Pathologist for young children and parent/guardian to help build a positive relationship.
- West Pilbara Well-being Program, Program is presented by mental health clinician to kids in primary school. It is present to years 4,5 and 6’s to help provide an understanding of mental wellbeing and feelings.
- Strengthening Aboriginal Health, During the absence of our Aboriginal Health Coordinator at Karratha Central Healthcare, we contacted clients and built trusting relationships with the patients to help provide health services when culturally appropriate.
Timeline
Medical Administrative Secretary
Zento Group
02.2024 - Current
Clinical Receptionist
Peak Podiatry
01.2023 - 02.2024
Clinical Receptionist
Karratha Central Healthcare
04.2022 - 01.2023
Sales Assistant - Casual
Dunnart Karratha
06.2020 - 03.2022
Certificate III - Allied Health Assistance
TAFE
Completion Of Year 10 -
Karratha Senior High School
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