Experienced professional with a strong background in customer service leadership. Collaborative and skilled at conflict resolution and performance improvement. Committed to achieving results and adapting to changing needs. Recognized for reliability, effective communication, and fostering a positive team environment.
Overview
7
7
years of professional experience
Work History
Event & Catering Coordinator
Enak Catering/The Aviary
02.2023 - Current
Brainstorming and implementing event plans and concepts
Liaising and negotiating with vendors
Plan events from start to finish according to requirements, target audience and objectives
Supervise all staff
Plan food and beverage menus considering clients presences and special requests
Arrange food tastings with potential customers
Gather customer requirements
Casual
Petstock
10.2019 - Current
Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction adjustment; following up to ensure resolution
Meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
Responsible for replenishing and relocating merchandise on and off the sales floor including organizing and maintaining stockroom reserve areas according to Company's policy
Greeted visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
Attained the highest customer service ratings, ranking 100% in a multitude of service categories, including problem resolution and product education
Cafe Manager & Social Media Manager
Canton Beachside Café
09.2022 - 02.2023
Recruiting, training, and supervising café staff
Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence
Ensuring that all café expenses are within budget band identifying ways to decrease operational costs
Receiving delivered café supplies and verifying that the correct stock and quantities has been delivered
Taking inventory and ordering new stock according
Resolving customer complaints and basic customer service
Identifying strategies to retain and attract customers
Managing all social media and photography aspects
Greyhound Registration Officer
Greyhound Welfare and Integrity Commission
03.2022 - 09.2022
Carrying out effective and efficient microchipping of greyhounds to ensure the integrity of the greyhound identification regime in NSW
Assist in and observe the sampling of greyhounds for the purpose of drug detection, veterinary inspections, and identification to ensure compliance with industry regulations
Provide a range of administrative services including filing, mail receipt and sorting, maintenance of registers, routine purchasing, meeting and event support, photocopying and creating, processing and compiling documents to support/contribute to the effective operations of the commission
Respond to enquiries and routine requests for information, escalating enquiries as necessary, to provide accurate and timely information and customer service
Complete all required identification paperwork as directed by the commission to ensure compliance with industry regulations and commission policy and procedure
With duties that require travel throughout NSW
Rebel Sport
09.2017 - 02.2022
Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction adjustment; following up to ensure resolution
Meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
Responsible for replenishing and relocating merchandise on and off the sales floor including organizing and maintaining stockroom reserve areas according to Company's policy
Greeted visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
Trained several retail sales associates in customer service best practices
Education
Certificate IV - Companion Animal Services
HANROB
Sydney, NSW
11.2022
Certificate II - Animal Studies
TAFE NSW
NSW
11.2019
Skills
Customer service
Time management
Catering sales
Flexibility
Food safety
Client relationship management
Personnel supervision
Timeline planning
Invoice filing
Timeline
Event & Catering Coordinator
Enak Catering/The Aviary
02.2023 - Current
Cafe Manager & Social Media Manager
Canton Beachside Café
09.2022 - 02.2023
Greyhound Registration Officer
Greyhound Welfare and Integrity Commission
03.2022 - 09.2022
Casual
Petstock
10.2019 - Current
Rebel Sport
09.2017 - 02.2022
Certificate IV - Companion Animal Services
HANROB
Certificate II - Animal Studies
TAFE NSW
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