Chloe Hockley
Summary
Experienced professional with a strong background in customer service leadership. Collaborative and skilled at conflict resolution and performance improvement. Committed to achieving results and adapting to changing needs. Recognized for reliability, effective communication, and fostering a positive team environment.
Overview
7
7
years of professional experience
Work History
Event & Catering Coordinator
Enak Catering/The Aviary
02.2023 - Current
- Brainstorming and implementing event plans and concepts
- Liaising and negotiating with vendors
- Plan events from start to finish according to requirements, target audience and objectives
- Supervise all staff
- Plan food and beverage menus considering clients presences and special requests
- Arrange food tastings with potential customers
- Gather customer requirements
Casual
Petstock
10.2019 - Current
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction adjustment; following up to ensure resolution
- Meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
- Responsible for replenishing and relocating merchandise on and off the sales floor including organizing and maintaining stockroom reserve areas according to Company's policy
- Greeted visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Attained the highest customer service ratings, ranking 100% in a multitude of service categories, including problem resolution and product education
Cafe Manager & Social Media Manager
Canton Beachside Café
09.2022 - 02.2023
- Recruiting, training, and supervising café staff
- Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence
- Ensuring that all café expenses are within budget band identifying ways to decrease operational costs
- Receiving delivered café supplies and verifying that the correct stock and quantities has been delivered
- Taking inventory and ordering new stock according
- Resolving customer complaints and basic customer service
- Identifying strategies to retain and attract customers
- Managing all social media and photography aspects
Greyhound Registration Officer
Greyhound Welfare and Integrity Commission
03.2022 - 09.2022
- Carrying out effective and efficient microchipping of greyhounds to ensure the integrity of the greyhound identification regime in NSW
- Assist in and observe the sampling of greyhounds for the purpose of drug detection, veterinary inspections, and identification to ensure compliance with industry regulations
- Provide a range of administrative services including filing, mail receipt and sorting, maintenance of registers, routine purchasing, meeting and event support, photocopying and creating, processing and compiling documents to support/contribute to the effective operations of the commission
- Respond to enquiries and routine requests for information, escalating enquiries as necessary, to provide accurate and timely information and customer service
- Complete all required identification paperwork as directed by the commission to ensure compliance with industry regulations and commission policy and procedure
- With duties that require travel throughout NSW
Rebel Sport
09.2017 - 02.2022
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction adjustment; following up to ensure resolution
- Meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
- Responsible for replenishing and relocating merchandise on and off the sales floor including organizing and maintaining stockroom reserve areas according to Company's policy
- Greeted visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Trained several retail sales associates in customer service best practices
Education
Certificate IV - Companion Animal Services
HANROB
Sydney, NSW11.2022
Certificate II - Animal Studies
TAFE NSW
NSW11.2019
Skills
- Customer service
- Time management
- Catering sales
- Flexibility
- Food safety
- Client relationship management
- Personnel supervision
- Timeline planning
- Invoice filing
Timeline
Event & Catering Coordinator
Enak Catering/The Aviary
02.2023 - Current
Cafe Manager & Social Media Manager
Canton Beachside Café
09.2022 - 02.2023
Greyhound Registration Officer
Greyhound Welfare and Integrity Commission
03.2022 - 09.2022
Casual
Petstock
10.2019 - Current
Rebel Sport
09.2017 - 02.2022
Certificate IV - Companion Animal Services
HANROB
Certificate II - Animal Studies
TAFE NSW
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