Chloe Hraibi
GREENACRE
Summary
Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods for cases.
Overview
5
5
years of professional experience
Work History
Case Officer
NSW Police Force
06.2023 - Current
- Manage Hurt On Duty (HOD) claims by current & former pre-88 police officers for HOD benefits in accordance with Police Regulation (Superannuation) Act 1906. These claims are based on physiological injuries and/or psychological conditions
- Investigate and case manage Hurt on Duty claims in accordance with the Police Act, Workers Compensation Act, Police Regulation (Superannuation) Act 1906 & Police Regulation 2015 and prepare relevant submissions & certificates, including recommendations of liability to the Commissioner’s Delegate. • Support the Manager through the provision of advice and ongoing case management of claims including appealed claims in the IRC and the District Court under the Police Regulation 2015 which includes Pre-79 Hurt on Duty claims • Utilise a wide range of resources and services to provide information and advice to assist internal and external stakeholders. • Collect and analyse data to maintain claims best practice knowledge that supports informed case management and decision-making. • Maintain current awareness of relevant legislation and case law regarding the Police Regulation (Superannuation) Act 1906 and Workers Compensation Act and relevant internal policies and procedures. • Provide ongoing coaching and mentoring to Assistant Case Managers • Prepare and participate in regular claims reviews with Manager to ensure efficient case management • Interpret legislation, awards and conditions of employment, and provide appropriate advice. Ensuring HOD Unit comply with policies, procedures and legislative requirements
Claims Officer - Commercial Property and Specialty Claims
Suncorp Group
02.2021 - Current
- Responsible for beginning to end case management of my Intermediated Property Insurance portfolio, including but not limited to; Being primary point of contact for relevant internal and external stakeholders, communicating claims process and setting strategies for successful claims management
- Making indemnity decisions for claims based off relevant PDS and Policy coverage
- Reviewing Builder, Assessor and Specialist Reports to assist with indemnity decisions; liaising with relevant parties to communicate findings and investigating reports which need further clarification
- Calculating claims settlement and communicating indemnity decisions
- Maintaining sufficient reserves and estimates to reflect ongoing current and future estimated claims costs
- Reviewing recovery and salvage potential for claims, identifying fraud and potential risks
- Recognising and escalating conflict management situations with an empathetic and understanding manner, in adherence with Code of Practise regulations
- Sound knowledge and usage of Claims Centre, In4mo, Protect and relevant Suncorp platforms.
Office Manager
Naval Criminal Investigative Services
02.2020 - 02.2021
- Works under the supervision and direction of Force Protection Detachment (FPD) Resident-Agent-in-Charge (RAC) and carries out routine clerical and other administrative tasks
- Serves as Officer Manager in support of the Naval Criminal Investigative Service (NCIS) RAC, Air Force Office of Special Investigations Special Agent, and Army Military Intelligence Special Agent, in U.S
- Consulate General Sydney FPD office and NCIS Special Agent in U.S
- Consul General FPD office in Perth
- Prepares and types in final form a wide variety of material from rough draft
- Assembles and types recurring and special reports for the organization
- Compiles, extracts, and arranges information in logical sequence and prepares report in final form
- Is responsible for format, spelling, punctuation, paragraphing, and correct and number and placement of copies and enclosures
- Provides logistical support to FPD members, to include travel arrangements, assisting in the scheduling of meetings, and responding to requirements of agents traveling in the field
- Receives telephone calls and visiting personnel
- Determines the purpose, importance of, and priority of callers
- Hosts visitors in the absence of TDY agents
- Contacts appropriate personnel in the FPD, Consulate, or Embassy to coordinate the contacts in a timely manner
- Personally, provides information based on personal knowledge of organization, functions, and procedures or from information which is readily obtainable by reference to office files and records
- Performs other duties and special projects as assigned by the FPD members.
Management Clerk
U.S. Consulate General Sydney
03.2019 - 02.2020
- Perform a wide range of administrative duties on a project/ as needed temporary basis
- These duties will primarily involve reception, front office, and/or general administrative responsibilities, with an onus on telephone customer service, executive office protocols, office/administrative proficiency and appointment scheduling
- Consular Affairs: Which focused on American Citizen Services, duties such has passport renewals, fraud prevention tasks, prison visits to American Citizens in Australia, working in conjunction with RSO, FBI, and Homeland security on sensitive related issues
- Management - Working in management meant that I assisted the General Service Officer, with responsibility for logistics, contracting, and real estate
- As well as assisting HR work
- Public Affairs - Working alongside the U.S
- Consulate General and the U.S
- Navy with events that were organised on the USS Wasp ship that came to Sydney in June 2019, assisting with Talisman Sabre and organising July 4th Independence Day events with the Consulate
- As well as working/organising the logistics behind AUSMIN 2019 with the Secretary of State Mike Pompeo and our own Prime Minister Scott Morrison
- Community Liaison Officer Assistant - Assisted in liaising with other outside organisations and assisting the CLO with CODEL visits
- Diplomatic Post Office: Administrative assistant in the Diplomatic post office (DPO)
Education
High School Diploma -
Saint Charbel's College
Sydney, NSW11.2015
Skills
- Communication skills - Both written and orally- Motivated, keen, and passionate to deliver
- Leadership - able to lead a team, as well as learn from others
- Multi-lingual in Arabic and English
Timeline
Case Officer
NSW Police Force
06.2023 - Current
Claims Officer - Commercial Property and Specialty Claims
Suncorp Group
02.2021 - Current
Office Manager
Naval Criminal Investigative Services
02.2020 - 02.2021
Management Clerk
U.S. Consulate General Sydney
03.2019 - 02.2020
High School Diploma -
Saint Charbel's College
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