Chloe Ilijoski
Summary
Experienced Crew Trainer at McDonald's, Kingsbury, adept in employee training and customer service. Leveraged team leadership and safe food handling skills to enhance crew performance and safety standards. Excelled in developing comprehensive training programs, mentoring staff, and improving operational procedures, significantly boosting team efficiency and service quality.
A hardworking and passionate job seeker with strong organizational skills eager to secure a position in the Environmental Engineering field. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Crew Trainer
McDonalds
12.2017 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Documented training and progress on FRED database to enable tracking history and maintain accurate records.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Delivered refresher courses as needed to maintain up-to-date knowledge on industry standards, safety regulations, and operational procedures within the crew team.
Education
Bachelor of Engineering - Environmental Engineering
RMIT University
Melbourne, VIC12.2024
Skills
- Customer Service
- Employee Training
- Team Leadership
- Workplace Safety
- Coaching and Mentoring
- Team leadership and supervision
- POS Systems
- Delegating Work
- Training documentation
- Safe Food Handling/ understanding
Timeline
Crew Trainer
McDonalds
12.2017 - Current
Bachelor of Engineering - Environmental Engineering
RMIT University
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