Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chloe Ion

Old Beach ,TAS

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of people in dynamic, fast-paced settings, whilst complying with OH&S and workplace safety standards.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Manager

KFC
10.2012 - Current
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Maintained professional demeanour and attitude by staying calm when addressing unhappy or angry customers.
  • Analysed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Tasmanian Certificate of Education -

Claremont College
Claremont, TAS
11.2016

Skills

  • Performance reviewing
  • Time Management
  • Lead Generation
  • Sales proficiency
  • Policy Enforcement
  • Hiring and Training
  • Personnel training and development
  • Computer Skills

Certification

  • First Aid Certified
  • Working with Vulnerable People Card
  • Certified Restaurant Manager through Collins Foods

Timeline

Customer Service Manager

KFC
10.2012 - Current

Tasmanian Certificate of Education -

Claremont College

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Chloe Ion