Summary
Overview
Work History
Education
Career Objective
Certification
References
Timeline
Generic

Chloe Jones

Scarborough,WA

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. With over 10 years experience in customer service and administrative duties.



Overview

13
13
years of professional experience
1
1
Certification

Work History

State Sales Rep and Customer Service Manager

Rusty
10.2022 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Established and cultivated solid business relationships with new or existing customers.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Managed accounts to retain existing relationships and grow share of business.
  • Created and managed social media campaigns to increase brand engagement.
  • Conducted market research to identify new opportunities and target markets.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.

Store Manager

Ozmosis
10.2020 - 09.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Researched current trends in visual merchandising to create modern and attractive displays.

Store Manager

Chemist Warehouse Joondalup
07.2019 - 08.2020
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed a team of over 40 staff during peak retail periods and also through COVID19.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Receptionist

Artico Hair
08.2018 - 06.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled payments and processed credit card transactions.
  • Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
  • Updated customer records and maintained accurate client information.

Retail Assistant

Dan Murphys
06.2015 - 08.2018
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Retail Assistant

Big W
10.2010 - 03.2017
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Used POS system to process sales, returns, online orders, and gift card activations
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked fitting room stalls and sorted merchandise to racks.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Bachelor of Science - Paramedical Science

Edith Cowan University
Perth, WA

Certificate III - Childcare

North Metropolitan TAFE - McLarty Avenue Campus
Joondalup, WA
2013

High School Diploma -

Belridge Senior High School
Beldon, WA
02.2012

Career Objective

I am actively pursuing a new and challenging career opportunity in the mining resources industry. 

I am willing to obtain any relevant tickets required for this position. 

I would make a valuable contribution to your team with my extensive problem solving and personable skills, together with a hands on approach and a willing to learn attitude. I am flexible and adaptable to work various rosters on a FIFO basis and the ability to work in remote areas and any challenging conditions.

Certification

  • WA Drivers License
  • Senior First Aid
  • Bronze Medallion
  • Pool lifeguard
  • Skippers Ticket


References

Julia Obrien - 0408500393

Lucy Collins - 0431990490

Felicity Vescio - 0428666084

Wasfy Abdurula - 0405794301

Yolanda Jeuring - 0432547576

Timeline

State Sales Rep and Customer Service Manager

Rusty
10.2022 - Current

Store Manager

Ozmosis
10.2020 - 09.2022

Store Manager

Chemist Warehouse Joondalup
07.2019 - 08.2020

Receptionist

Artico Hair
08.2018 - 06.2019

Retail Assistant

Dan Murphys
06.2015 - 08.2018

Retail Assistant

Big W
10.2010 - 03.2017

Bachelor of Science - Paramedical Science

Edith Cowan University

Certificate III - Childcare

North Metropolitan TAFE - McLarty Avenue Campus

High School Diploma -

Belridge Senior High School

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Chloe Jones