Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hi, I’m
Chloe Jackson
Disability Support Worker
Kippa-Ring,QLD
Summary
Overview
2027
years of professional experience
Work History
Independent NDIS Support Worker (ABN)
Support Worker
05.2024 - Current
Job overview
- Individualized Care & Independence: Provided tailored support to clients with physical and intellectual disabilities, fostering independence, dignity, and enhanced quality of life.
- Care Planning & Collaboration: Collaborated with multidisciplinary teams to develop, monitor, and adapt personalized support plans to meet evolving client needs.
- Relationship Building: Developed strong, trusting relationships with clients through empathetic care, emotional support, and consistent engagement.
- Staff Leadership & Training: Mentored and trained new team members on operational procedures, best practices, and client care protocols.
- Progress Tracking: Monitored participant outcomes and adapted daily support strategies to ensure continuous well-being and satisfaction.
Beacon Support
Support Worker Home Care Level 3
01.2017 - 05.2024
Job overview
- Managed daily operations to ensure efficient workflow and high-quality service delivery.
- Trained new team members on safety protocols and operational procedures.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Followed instructions and procedures to complete assigned tasks.
- Cleaned and straightened work areas to maximize productivity and safety.
- Improved team morale and productivity through effective communication and active listening skills.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Redcliffe Hospital
Certified Nursing Assistant In Training
2022 - 2023 (1 education.year_Label)
Job overview
- Assisted nursing staff with patient care tasks, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained cleanliness of patient areas, adhering to infection control protocols.
- Documented participants information accurately in electronic health records system.
- Supported participants with daily living activities, promoting independence and dignity.
- Used effective communication skills when interacting with diverse populations within the healthcare setting.
- Managed time efficiently while prioritizing tasks according to urgency and importance for optimal patient outcomes.
- Supported needs of 8+ participants under long-term care.
IGA Clontarf
Deli Customer Service Representative
2015 - 2017 (2 education.years_Label)
Job overview
- Delivered exceptional customer service in deli department, ensuring satisfaction and repeat business.
- Assisted customers with product selection, providing knowledgeable recommendations and addressing inquiries.
- Maintained cleanliness and organization of deli area, adhering to health and safety standards.
- Operated slicing equipment and scales efficiently, ensuring precise portioning of deli products.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
- Trained new staff on deli operations, promoting adherence to quality standards and customer service excellence.
- Resolved customer complaints effectively, turning negative experiences into positive outcomes through proactive solutions.
Education
Equalis / Applied CareFortitude Valley, QLD
Certificate III from Aged Care
04.2001
University Overview
Equalis / Applied CareFortitude Valley, QLD
Certificate III from Disability Studies
04.2001
University Overview
Grace Lutheran CollegeRothwell, QLD
High School Diploma
04.2001
University Overview
- Ambassador, Grace Lutheran College Year 12, 2013 to 2014
The role of the College Ambassadors is to represent Grace at school functions and foster relationships with the wider Grace Community.
* Represent the College at Commemorative Services within the school and larger community
* Escorting dignitaries to ceremonial events
* Escorting prospective parents around the school and answering questions of the school facilities, subjects and support services
* Escorting our new students around the College
* Persons selected to this scheme, mentored the year 8 students in their early years at Grace Lutheran College.
* Listened to the year 8 students’ problems by remaining non-judgmental, tactful and helpful through conversations, email and the use of social media.
* Delivered Home Class lessons and delivered leadership skills for entering their Middle School years
Skills
Proficient in organization
Conflict resolution expertise
Software problem analysis
Effective team collaboration
Customer service
Effective problem resolution
Prioritization and scheduling
Meticulous attention to detail
Dependable performance
Effective telephone and email communication
Effective communication
Adaptability and flexibility
Quote
The way to get started is to quit talking and begin doing.
Timeline
Support Worker
Independent NDIS Support Worker (ABN)
05.2024 - Current
Support Worker Home Care Level 3
Beacon Support
01.2017 - 05.2024
Equalis / Applied Care
Certificate III from Aged Care
04.2001
Equalis / Applied Care
Certificate III from Disability Studies
04.2001
Grace Lutheran College
High School Diploma
04.2001
Certified Nursing Assistant In Training
Redcliffe Hospital
2022 - 2023 (1 education.year_Label)
Deli Customer Service Representative
IGA Clontarf
2015 - 2017 (2 education.years_Label)