Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Cubitt

Secret Harbour,WA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

9
9
years of professional experience

Work History

Assistant Manager, Customer Service

Woolworths Supermarket
01.2020 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored security to protect employees, customers and property.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Retail Aisstant

Ozmosis
02.2019 - 05.2020
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Streamlined inventory management for increased efficiency and reduced waste.
  • Assisted in maintaining a clean, organized work environment for optimal productivity.
  • Supported team members with various tasks to ensure smooth daily operations.
  • Provided exceptional customer service, resulting in repeat business and positive reviews.
  • Assisted in creating promotional materials that helped boost sales figures.

Team Supervisor

Woolworths Supermarket
04.2015 - 02.2020
  • Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
  • Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
  • Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
  • Reduced employee turnover rate by fostering a supportive and positive work atmosphere.
  • Promoted to Assistant Manager.
  • Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
  • Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
  • Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Reduced employee turnover rate by fostering a positive work environment with open communication channels.
  • Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
  • Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.

Film Counsellor

Frenchwoods Performing Arts
05.2018 - 09.2018
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Taught kids how to produce short films and edit them.
  • Filmed and edited short productions.

Education

Bachelor of Criminal Justice And Criminology -

Swinburne University of Technology
Melbourne, VIC
06.2024

Certificate III - Tourism

South West Tafe
Bunbury, WA
07.2014

Skills

  • Product knowledge
  • Delegation skills
  • Process improvement
  • Time management
  • Customer service expertise
  • Adaptability and flexibility
  • Team leadership
  • Problem-solving abilities
  • Effective communication
  • Conflict resolution
  • Handling Escalations

Timeline

Assistant Manager, Customer Service

Woolworths Supermarket
01.2020 - Current

Retail Aisstant

Ozmosis
02.2019 - 05.2020

Film Counsellor

Frenchwoods Performing Arts
05.2018 - 09.2018

Team Supervisor

Woolworths Supermarket
04.2015 - 02.2020

Bachelor of Criminal Justice And Criminology -

Swinburne University of Technology

Certificate III - Tourism

South West Tafe

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Chloe Cubitt