Chloe Keith
Clyde,VIC
Summary
I am an enthusiastic individual with 3+ years of experience in Disability Employment Services, supporting clients through job readiness, employment planning, and ongoing guidance. I bring strong customer service and sales experience, along with a genuine passion for teaching, learning, and helping others build confidence and skills for work. Skilled at building rapport, supporting individual goals, and creating a positive, empowering coaching environment.
Overview
12
12
years of professional experience
Work History
Job Coach/Job Success Coach
WISE Employment
07.2022 - Current
- Support participants to develop job readiness skills (e.g., resumes, interviews, workplace expectations).
- Provide coaching to build confidence, motivation, and work habits.
- Assist participants in identifying strengths, abilities, and suitable job options.
- Track client progress and maintain accurate case notes or reports.
- Provide ongoing support to clients after they start work to help them maintain employment.
- Check in regularly with clients and employers to ensure needs are being met and address issues early.
- Help clients adjust to workplace routines, expectations, and performance standards.
- Monitor progress and record outcomes for reporting and compliance.
Administration Officer
YMCA Casey RACE
06.2022 - 07.2022
- Handling money, completing the centre’s banking.
- Balancing the centre’s safe.
- Answering phones – handling customer enquiries.
- Replying to member emails – concerns, complaints, and questions.
- Communicating with leadership team and customer service staff.
- Completing, entering, and filing paperwork.
Membership Advisor
YMCA Casey RACE
02.2021 - 06.2022
- Touring patrons through the centre.
- Handling money, all aspects of register operations.
- Answering phones – helping people with enquiries and membership information.
- Communication – communicating with staff in other areas of the centre to understand what is happening and what I need to do.
- Completing, entering and filing paperwork.
- Assisting admin team with their duties.
Customer Service Officer/Receptionist
YMCA Casey RACE
03.2018 - 06.2022
- Serving customers – taking admission fees, setting up memberships, taking phone enquiries.
- Handling money, all aspects of register operations.
- Communication – communicating with staff in other areas of the centre to understand what is happening and what I need to do.
- Taking in person and phone enquiries.
Baker & Server
Croc's Playcentre
01.2018 - 03.2018
- Baking muffins in the morning, as well as all food preparation.
- Serving customers — taking admission fees, food and drink orders.
- Handling money, all aspects of register operations.
- Cleaning — doing the dishes, clearing tables, sweeping.
Sales Assistant
Form Home
10.2016 - 01.2018
- Serving customers — through the phone and in person.
- Assisting customers with queries.
- Handling money, all aspects of register operations.
- Stock management — unboxing products.
- Restocking shelves / displays.
Sales Assistant
Harris Scarfe
12.2013 - 10.2016
- All aspects of register operations — handling money.
- Customer Service — processing laybys.
- Customer queries, phone and in person.
- Restocking shelves / displays.
- Door greeting — greeting customers into store as well as checking customer bags on exit from store.
Education
VCE -
Lyndhurst Secondary College
11-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Administrative support
- Time management
- Organisation
- Open mindedness
Accomplishments
- Recently took part in and completed WISE Employment's Creating Our Leader's Program.
- Interim Customer Employment Support Manager (CESM) for 3 weeks while CESM was on leave.
- Recently taken on extra duties of keeping track of employer wage subsidies and processing required payments.
Timeline
Job Coach/Job Success Coach
WISE Employment
07.2022 - Current
Administration Officer
YMCA Casey RACE
06.2022 - 07.2022
Membership Advisor
YMCA Casey RACE
02.2021 - 06.2022
Customer Service Officer/Receptionist
YMCA Casey RACE
03.2018 - 06.2022
Baker & Server
Croc's Playcentre
01.2018 - 03.2018
Sales Assistant
Form Home
10.2016 - 01.2018
Sales Assistant
Harris Scarfe
12.2013 - 10.2016
VCE -
Lyndhurst Secondary College