Chloe Kingdon

Lowanna Beach Resort - Hotel and Mixed-use property

• Served as the first point of contact for guests, residents, tenants, and owner-occupiers in a dynamic, mixed-use property environment.
• Responding to emails, phone calls and queries throughout the day.
• Managed all front desk operations including guest check-ins/outs, payment processing (direct debit, pay-on-arrival, third-party, virtual credit cards), and issuing invoices and deposits.
• Oversaw housekeeping operations: scheduled rosters, tracked daily progress, inspected cleaned units, and processed and approved staff timesheets.
• Conducted room inspections post-stay; handled damage assessments, guest charges, and incident documentation.
• Coordinated routine and emergency maintenance, liaising with tradespeople and contractors for plumbing, electrical, lift systems, and building construction.
• Handled key control audits and managed secure programming of lift access for various zones within the property.
• Managed conflict resolution with challenging guests, including individuals under supervision (e.g., ankle monitors), evictions, and disputes.
• Monitored fire and smoke alarm, flooding systems; coordinated with emergency services during incidents and alarms.
• Collected, sorted, and distributed mail and parcels for long-term residents and owner-occupiers.
• Performed financial follow-ups for outstanding payments and coordinated debt recovery efforts.
• Maintained accurate logs, ensured compliance with building safety protocols, and supported both short-term and long-term occupants in a fast-paced hospitality-residential hybrid setting.
• Providing local area information, restaurant recommendations, and concierge-style assistance
• Handling guest complaints with professionalism and finding solutions quickly (conflict resolution)
• RMS
• shift handovers
• filing documents, reports, lost and found logs

Security & Safety

• Monitoring CCTV or surveillance systems
• Conducting property walkthroughs and reporting suspicious activity
• Enforcing hotel policies (noise complaints, smoking)

Technology Use

• Operating POS systems, EFTPOS, and booking engines
• Basic troubleshooting of guest Wi-Fi, TV, or phone issues
• Updating digital signage or guest information systems

• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Checked identification cards for proof of age prior to serving alcohol beverages.
• Performed opening and closing duties including restocking supplies.
• Resolved customer complaints in a professional manner.
• Developed good working relationships with fellow employees through effective communication.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Followed safety protocols while handling sharp tools or dangerous chemicals.
• Assisted in setting up the bar for service shift.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
• Greeted customers and provided excellent customer service.
• Adhered to state regulations regarding serving alcohol responsibly.

• Greeted customers upon entry into the store and thanked them for their patronage at checkout.
• Balanced daily receipts against total sales according to company procedures.
• Processed customer payments by cash, check, credit cards and gift cards accurately.
• Resolved customer complaints in a timely manner while following company policies regarding returns, exchanges, refunds.
• Maintained a clean work area, including wiping down counters and cleaning spills immediately.
• Operated the cash register efficiently to ensure accurate tracking of all transactions.
• Assisted customers with locating items in the store and provided product information when necessary.