Chloe Koziol
Corrimal,NSW
Summary
Skilled worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Clear understanding of the employers objectives and its attentiveness to customer satisfaction. Motivated to learn, grow and excel in any new workplace.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Attendant - Qualified Worker
NSW TrainLink
01.2024 - Current
- Set routes for safe and efficient movement of rail traffic.
- Made sure signalling equipment was operated safely.
- Liaised with Train Service Delivery Manager and Adjacent Signallers about rail traffic movements that became delayed or out of course.
- Conducted risk assessments before making decisions.
- Authorised and issued proceed authority's and work on track methods in accordance with network rules and procedures.
- Maintained safe working environment.
- Performed shunting movements.
- Used effective communication.
- Assisted customers in navigating company website and online services, promoting ease of use and accessibility.
Customer Service Attendant
NSW TrainLink
04.2023 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction by focusing on addressing customer needs and resolving concerns.
- Completed workplace safety and hazard inspections.
- Kept main work areas free of debris and obstacles that could cause slips, trips and falls.
- Responded quickly to emergency situations to assess and deflect issues.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of security breaches.
- Maintained daily diary to document shifts events.
Duty Manager
Five Islands Hotel
02.2023 - 04.2023
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
Floor and Events Manager
Lux Bistro Bar
05.2022 - 02.2023
- Maintained professional manner by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated schedules and timelines for events.
Education
High School Diploma -
Dapto High School
Dapto, NSW11.2017
Skills
- Responsible Alcohol Service
- Health codes compliance
- Reliable
- Conflict resolution
- Staff management
- Public relations
- Security monitoring
- Leadership
- Money handling abilities
- Signal equipment operation
Certification
NSW Drivers Licence
RSW (Rail Safety Worker Card)
RSA (Responsible Service of Alcohol Card)
RCG (Responsible Conduct of Gambling Card)
IET Signaller course qualified
Timeline
Customer Service Attendant - Qualified Worker
NSW TrainLink
01.2024 - Current
Customer Service Attendant
NSW TrainLink
04.2023 - Current
Duty Manager
Five Islands Hotel
02.2023 - 04.2023
Floor and Events Manager
Lux Bistro Bar
05.2022 - 02.2023
High School Diploma -
Dapto High School
NSW Drivers Licence
RSW (Rail Safety Worker Card)
RSA (Responsible Service of Alcohol Card)
RCG (Responsible Conduct of Gambling Card)
IET Signaller course qualified
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