Digital Marketing and social media marketing
I enjoy participating in pilates and fitness classes as well as running for overall physical and mental well-being
Practicing and enhancing my skills on Adobe photoshop
Chloe Lahner
Melbourne,VIC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Recent graduate with foundational knowledge in marketing and digital communications and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Guest Experience Agent at Hotel Reception
The Larwill Art Series
09.2024 - Current
- Contributed to a positive work environment by exhibiting a consistently upbeat and professional demeanour, fostering strong team morale.
- Managed reservations system effectively, reducing booking errors and maximizing revenue opportunities.
- Handled high-pressure situations with professionalism, diffusing tension while ensuring guest satisfaction remained the top priority.
- Proactively anticipated guest needs by closely monitoring reservations and special requests prior to arrival dates.
- Streamlined check-in process for improved efficiency and reduced wait times for guests.
- Promoted hotel amenities effectively during interactions with guests, increasing usage rates of on-site facilities such as restaurants or spas.
- Ensured seamless communication between departments for optimal coordination of guest needs and requests.
Front of House Staff Member
The Larwill Art Series
05.2023 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Front of House Staff Member
Autumn Leaves Cafe
03.2022 - 12.2022
All-rounder Position at Cafe and Kiosk
Parkville Cafe Royal Childrens Hospital
04.2021 - 11.2021
Education
Graduate Certificate - Marketing And Digital Communications
Monash University
Melbourne04-2025
Bachelor of Arts - Psychology
University of Melbourne
Melbourne12-2023
Skills
- Effective communication
- Work well under pressure
- Proficient in Adobe Photoshop
- Detail-oriented
- Teamwork and collaboration
- Problem-solving
- Organizational skills
Interests
Timeline
Guest Experience Agent at Hotel Reception
The Larwill Art Series
09.2024 - Current
Front of House Staff Member
The Larwill Art Series
05.2023 - Current
Front of House Staff Member
Autumn Leaves Cafe
03.2022 - 12.2022
All-rounder Position at Cafe and Kiosk
Parkville Cafe Royal Childrens Hospital
04.2021 - 11.2021
Graduate Certificate - Marketing And Digital Communications
Monash University
Bachelor of Arts - Psychology
University of Melbourne
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