Chloe Lau

• Assist individuals with disabilities, families, and carers in setting and pursuing NDIS goals.
• Promote awareness and inclusivity for people with disabilities in communities and mainstream services.
• Guide NDIS participants and families through pre-planning, planning, and plan review stages.
• Develop and build comprehensive NDIS plans tailored to participants' goals, strengths, and needs.
• Support plan implementation and monitoring while maximizing participant capabilities.
• Meet service delivery key performance outcomes and organizational KPIs.

Work Achievement :

• Successfully met and exceeded service delivery key performance outcomes and organizational KPIs, demonstrating exceptional performance in supporting NDIS participants.
• Implemented initiatives to enhance community and mainstream connections, significantly expanding organizational outreach and promoting community engagement, thereby strengthening the organization's impact and visibility within the community.

• Led a small team serving Chinese-speaking group clients and support workers.
• Provided comprehensive support to clients in navigating the NDIS system and achieving their goals.
• Collaborated with internal and external stakeholders to ensure effective coordination of services and support.
• Mentored and trained junior support coordinators.

Work Achievement:

• Implemented improved practices and procedures within the organization to enhance efficiency and effectiveness.

• Aligned clients' goals with NDIS plans, facilitating access to support services and community resources.
• Enhanced participant and family capacity in navigating service systems and plan management.
• Monitored and advocated for NDIS plan adjustments as necessary.
• Liaised with NDIA and associated organizations to meet participants' needs effectively.
• Facilitated NDIS plan reviews and service agreements with preferred providers.
• Arranged funding assessments and allocated funds accordingly.
• Maintained accurate case notes and collaborated with stakeholders for seamless support delivery.
• Stayed updated on NDIS systems and practices to provide informed assistance.

Work Achievement:

• Consistently provided proactive and efficient support to participants, resulting in improved outcomes and satisfaction.

• Provided indispensable administrative support directly to the CEO, managing schedules, correspondence, and travel arrangements.
• Prioritized and managed incoming matters for the CEO, demonstrating discretion and adeptness in handling sensitive issues.
• Maintained proactive communication channels with the CEO to ensure alignment with organizational commitments.
• Executed critical tasks with meticulous attention to detail, enhancing the CEO's operational effectiveness.
• Successfully managed competing priorities to meet tight deadlines in a high-pressure environment.
• Acted as the primary liaison for external contacts, ensuring professionalism and discretion.
• Oversaw strategic office asset management to support the CEO's workflow.
• Ensured accuracy and accessibility of corporate records and documents for informed decision-making.
• Managed phone communications efficiently, reflecting the CEO's commitment to effective communication.
• Coordinated company events and drafted essential corporate documentation, supporting the CEO's leadership vision.

Work Achievement:

• Consistently provided proactive and efficient support to the CEO, resulting in enhanced organizational effectiveness and streamlined operations.

• Promoted to Office Manager & HR Manager in July 2018, overseeing all office operations and human resources functions.
• Managed office assets, expenses, and payroll, ensuring efficiency and compliance.
• Led office renovation projects, enhancing workspace functionality and aesthetics.
• Drafted company policies and documentation, demonstrating attention to detail and written communication skills.
• Organized company activities to foster a positive work environment and employee engagement.

Work Achievement:

• Strong leadership and organizational skills in managing multifaceted responsibilities.
• Proficiency in financial management, including budgeting and expense tracking.
• Effective project management skills in leading office renovation projects.
• Excellent written and verbal communication skills in drafting policies and coordinating company activities.

• Transitioned into HR Coordinator role, managing recruitment, onboarding, and employee relations.
• Conducted interviews and orientations for new employees, ensuring a smooth transition.
• Monitored attendance records and assisted in payroll preparation, demonstrating organizational skills and attention to detail.

Work Achievement:

• Proficiency in recruitment and onboarding processes, ensuring alignment with company objectives.
• Strong interpersonal skills in conducting interviews and orientations, fostering positive employee experiences.
• Attention to detail and accuracy in managing attendance records and payroll preparation.

• Started as an Administration Specialist in June 2017, providing administrative support and managing clerical duties.
• Organized office supplies, business cards, and office assets, ensuring optimal availability and functionality.
• Handled incoming phone calls and assisted with various office tasks, including scheduling appointments and managing emails.
• Prepared meeting agendas and meeting minutes, ensuring accurate documentation of discussions and action items.

Work Achievement:

• Versatility and adaptability in supporting the needs of the office and contributing to overall efficiency and productivity.

• Developed and delivered tailored training programs for individuals with disabilities, enhancing their work abilities and skills.
• Designed and implemented innovative training initiatives aimed at improving job performance and productivity, resulting in measurable outcomes.
• Facilitated engaging training sessions and workshops, employing various instructional techniques to optimize learning experiences.
• Monitored and evaluated clients' progress, providing constructive feedback and support to facilitate skill development and goal achievement.
• Demonstrated strong interpersonal skills and empathy in working with individuals with disabilities, building trust and rapport to facilitate effective learning and development.

Work Achievement:

• Successfully prepared clients for reassessment processes, enabling them to showcase enhanced skills and secure higher pay rates and career advancement opportunities.
• Enabled clients to showcase enhanced skills, leading to higher pay rates and career advancement opportunities.

• Coordinated all office administrative tasks ensuring smooth daily operations, including managing calls, emails, and data entry.
• Handled inventory, ordered supplies, and prepared invoices, ensuring accuracy and compliance.
• Provided price quotations to clients, maintained organized filing systems, and managed office software proficiently.
• Implemented efficient administrative processes, resulting in improved workflow and productivity.

Work Achievement:

• Implemented efficient administrative processes, resulting in improved workflow and productivity.