Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Lawson

19B Faulkner Way, Eden Hill ,WA

Summary

I am a dedicated individual with successful experience in a diverse background of hospitality work. I have proven to work well in team environments and independently and pride myself in my ability to multitask and work unsupervised. I am willing to bring forth my existing skills to further my development in the organisation and believe in giving every new job role 110% effort.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Sodexo
10.2021 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting residents.
  • Executed record filing system to improve document organization and management.
  • Actively listened to residents, handled concerns quickly and escalated major issues to supervisor.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked well in team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Competent in using Workflow (flight booking system)
  • Knowledge in Riteq (payroll system)
  • Mobilising new starters to site.

Village Utility

Sodexo
03.2021 - 10.2021
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Changed bed linens and collected soiled linens for cleaning.
  • Eliminated germs and minimized infection risk with expert bathroom and bedroom cleanings.
  • Handled requests for extra linens, toiletries and other supplies.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Receptionist/Customer Service Officer

Computing Australia Group
11.2019 - 03.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Promotions Representative

Oz Shut Shutters
04.2019 - 07.2019
  • Traveled by foot or automobile to deliver or sell merchandise or services.
  • Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
  • Used scripts or persuasive sales techniques to convince clients in purchasing roller shutters.
  • Stayed current on product specs and prices and accurately updated display product literature.
  • Trained and mentored new sales representatives.
  • Engaged in friendly conversation with clients to better uncover individual needs.

Crew Member

Hungry Jack's
02.2017 - 04.2019
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Education

Ellenbrook Secondary College
Ellenbrook, WA

Skills

  • Customer Service
  • Data Entry Documentation
  • Excel Spreadsheets
  • Microsoft Office
  • Employee Timesheet Processing
  • Purchasing and Invoicing
  • Booking Flights
  • SAP experience
  • Attention to Detail
  • Working in team environment
  • Work Planning and Prioritization
  • Scheduling

Timeline

Administrative Assistant

Sodexo
10.2021 - Current

Village Utility

Sodexo
03.2021 - 10.2021

Receptionist/Customer Service Officer

Computing Australia Group
11.2019 - 03.2021

Promotions Representative

Oz Shut Shutters
04.2019 - 07.2019

Crew Member

Hungry Jack's
02.2017 - 04.2019

Ellenbrook Secondary College

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Chloe Lawson