Chloe Vienna
Palmerston,NT
Summary
My intention is to obtain valuable work experience, increase my knowledge and skills with your company. I am anticipated to become a dynamic team member with your company to drive for excellence and customer satisfaction. I want make use of my interpersonal skills to achieve the goals of your company that focuses on customer satisfaction and customer experience. I also hope to secure a challenging position with this organisation to expand my learnings, knowledge and skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Cleaner
Vanilla Bean Cleaning
Brisbane, QLD
04.2023 - 10.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Hospitality Worker
Banjo’s Bakery
Brisbane, QLD
08.2023 - 09.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Observed established health and safety regulations to safeguard teams and guests.
- Conducted regular inventory checks to maintain adequate stock levels of linens, toiletries, and other supplies.
Hospitality Worker
Scoopy’s Family Cafe
Brisbane, QLD
10.2023 - 01.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Barista
Brahman Pies
Pinkenba, QLD
09.2022 - 04.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Packaged bagels, muffins and other food items for customer purchase.
Education
year 7-8 -
Palmerston christian school
year 11-12 -
Arethusa college deception bay
graduated year 12 -
Arethusa college deception bay
01.2020
year 10 -
Horizons college
01.2018
year 9 -
Murrumba Downs secondary school
01.2017
Skills
- I can confidently, safely and easily use a coffee machine to make delicious coffee
- I have an eye for detail when it comes to cleaning
- I can confidently use a POS system/cash register with EFTPOS
- I can confidently stack shelves and fridges rotating the used by dates
- I can safely use chemicals appropriately
- Cleaning and sanitizing
- Sweeping and Mopping
- Housekeeping
- Customer Service
- Knowledge of cleaning products
- Efficient Cleaning Techniques
- Chemical Handling
- Health and safety compliance
- Basic Maintenance Knowledge
- Health and Safety Regulations
Awards And Acknowledgments
- Participation in year 10 at Horizons College in 2018
- Participation in year 12 at Arethusa College in 2020
- Certificate 3 in Process Manufacturing
- Confined space ticket valid from 2022
References
Vanilla Bean Cleaning, Briddie, 0412416807
Timeline
Hospitality Worker
Scoopy’s Family Cafe
10.2023 - 01.2024
Hospitality Worker
Banjo’s Bakery
08.2023 - 09.2024
Cleaner
Vanilla Bean Cleaning
04.2023 - 10.2024
Barista
Brahman Pies
09.2022 - 04.2023
year 7-8 -
Palmerston christian school
year 11-12 -
Arethusa college deception bay
graduated year 12 -
Arethusa college deception bay
year 10 -
Horizons college
year 9 -
Murrumba Downs secondary school