Chloe Lee
Rivervale,WA
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Operational Service Executive
FINE+RARE
09.2023 - Current
- Perform SAP UAT, check live performance, and design the production platform to be more user friendly
- Work closely with backend developer to maintain the system and provide system enhancement support
- Check the accuracy of POWERBI report to make sure all in correct data
- Discuss with the third party provider of the workflow for POS system change
- Negotiate with the third party provider for the quotation of delivery charge
- Coordinate with oversea colleagues to optimize customer satisfaction around the word or the 24hrs customer experience
- Perform stock checking in system to make sure the accuracy
- Manage shipment from UK to HK
- Prepare stock report for management review.
Senior Logistics Executive
DANONE NUTRICIA EARLY LIFE NUTRITION (HK) LIMITED
06.2022 - 08.2023
- Develop and follow up all projects related to downstream supply chain (RTM Project, linkage SAP ERP & EWM with 3PL)
- Perform UAT, check XML file, IDOCs and provide system enhancement support
- Assist work flow and manage the overall end to end project life cycle
- Demand planning and forecast redressing material
- Coordinate with Sales department on the daily orders, to optimize customer satisfaction and minimize aging product, timely re-export process to Macau
- Manage internal and external warehouse capacity & optimization of warehouse management processes and material flows
- Manage distributor's inbound & outbound logistics to optimize service at lowest possible cost
- Ensure optimal performance monitoring of the services provided by the distributor 3PL performance to meet the KPI
- Control expenses according to operational budget
- Prepare various report for management review.
Associate Logistics Analyst
Ecolab Limited
06.2021 - 06.2022
- Communicate closely with oversea and local supplier to arrange timely inbound shipment to Hong Kong
- Work closely with Sales team, warehouse and external parties
- Liaise with different departments to ensure smooth operation
- Handle full set of I&E shipping documents (US and China)
- Handle inbound shipment with 3PL for HK and Macau
- Demand planning and order replenishment
- Monitor 3PL performance to meet the KPI
- Manage ERP system, Monitor and update Master Data
- Prepare varies reports on inventory issues for work plan
- Work with Citrix system provider to enhance the flow and implementation
- Coordinate with the system provides for the enhancement
- Drive the process design to archive the business flow
- Perform preliminary test and prepare training material.
Logistic Administrator(Planning & Scheduling)
Richemont Asia Pacific LTD
05.2017 - 05.2021
- Provide guideline and support to regional logistics function
- Work closely with Merchandising team and execute order fulfillment to warehouse process through SAP
- Manage and plan transportations to fully optimize order fulfillment for FG & PLV
- Monitor and execute ECOM orders
- Manage all inventories, shortages and overstock situation implementation to secure the availability and time-to-market
- Analyze risks and opportunities on a monthly basis and implement action plans
- Prepare and update analysis reports for management review
- Assist in SAP system development and implementation & RPA Project
- RPA Project(go live in HK & CN)
- Evaluate existing business flow, prepare data source for testing
- Monitoring the whole processing to check the error step
- Analysis of the result for error issues or running errors during trail runs
- Monitoring the full processing in the production platform
- Work with the IT team to fix the issue
- SAP Project Maintaining, health tests in order to make enhancement.
Logistic Administrator(Import & Export)
Richemont Asia Pacific LTD
11.2015 - 05.2017
- Handle overall supply chain and logistics operation for multiple brands(11 brands)
- Responsible for Import/export regulations, cost quotation, bills and export declaration, I/E documents
- Coordinate the company overseas & local suppliers, forwarders, 3rd party logistics service providers
- Application for Cites and handle ATA Carnet
- Prepare inventory, cost and billing report
- Assist in SAP system development and implementation(SAP Project)
- Understand and evaluate existing business flow and drive the process design to align with the internal process
- Perform business analysis and studies for the system design to reach the business goal
- Work with the IT team to ensure all the flow meets business requirements
- Co-ordinate and perform UAT testing and trial runs with users to ensure the system flow aligns with the business need
- Prepare training documents for the end user and train them on how to use the system for daily operation
- Maintaining, health tests in order to make system enhancement.
Logistic Administrator(Contract)
Richemont Asia Pacific LTD
11.2014 - 11.2015
- Prepare KPI reports (eg, local, import and export and declarations) on KPI dashboard
- Prepare various sales reports for business analysis
- Set up reporting for fulfillment activity
- Coordinate with logistics service providers to ensure transfer the valuable product to right Venues for photo shooting
- Processing declarations via Trade Link platforms.
Supply Chain Officer
Ecosense Lighting Co. Ltd
04.2014 - 07.2014
- To assist the team head of the Hong Kong and USA logistics section in managing the 3PL warehouse
- Responsible for all co-ordinate works with factories in China, forwarder, WHS and service provides
- Evaluate and monitor 3PLs' performance KPIs to ensure their service in line with the company's standard
- Review logistic workflow and provide recommendations on improving efficiency, accuracy and cost-saving continuously
- Processing declarations via Trade Link platforms
- Arrange on applying Cert of Origin.
- Negotiated contracts with vendors to secure the best prices on materials and services.
Operations Assistant
Expeditors Hong Kong Ltd
06.2011 - 03.2012
- Handle daily operation e.g(trucking coordinating)
- Arrange outbound shipment to USA, Australia, Singapore, Thailand, China and local delivery
- Well prepare invoice billing, inventory report per month
- Fulfill and Achieve customer's guideline and requirement
- Monthly and Yearly stock-take.
Education
Advance Diploma - Civil Construction Design
Keystone College of Business And Technology
Perth, WA07-2026
High Diploma - Business Analysis
Hong Kong Institute of Vocational Education
01.2012
Secondary 1-5 - Hong Kong Certificate of Education Examination
The Association of Directors & Former Directors of Pok Oi Hospital Ltd. Leung Sing Tak College
01.2007
Skills
- Computer Skills(MS Office Excel, word ,PowerPointt, SAP, PowerBI, Access, SAS)
- Service Level Agreements
- Complaint Handling
- Documentation And Reporting
- Customer Service
- Technical Support
- Cost Estimation
- Process Improvements
- Complaint resolution
- Workflow Management
- Team Collaboration
- Work Order Interpretation
- Strong Work Ethic
- Handling Customer Complaints
- Reporting and documentation
- Excellent Communication
- Attention to Detail
- Data Processing
- Order Fulfillment
- Multitasking and Organization
- Service Order Flow
Languages
English
Professional
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Native/ Bilingual
Timeline
Operational Service Executive
FINE+RARE
09.2023 - Current
Senior Logistics Executive
DANONE NUTRICIA EARLY LIFE NUTRITION (HK) LIMITED
06.2022 - 08.2023
Associate Logistics Analyst
Ecolab Limited
06.2021 - 06.2022
Logistic Administrator(Planning & Scheduling)
Richemont Asia Pacific LTD
05.2017 - 05.2021
Logistic Administrator(Import & Export)
Richemont Asia Pacific LTD
11.2015 - 05.2017
Logistic Administrator(Contract)
Richemont Asia Pacific LTD
11.2014 - 11.2015
Supply Chain Officer
Ecosense Lighting Co. Ltd
04.2014 - 07.2014
Operations Assistant
Expeditors Hong Kong Ltd
06.2011 - 03.2012
Advance Diploma - Civil Construction Design
Keystone College of Business And Technology
High Diploma - Business Analysis
Hong Kong Institute of Vocational Education
Secondary 1-5 - Hong Kong Certificate of Education Examination
The Association of Directors & Former Directors of Pok Oi Hospital Ltd. Leung Sing Tak College
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