Chloe Levinge

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Having worked at the hotel during the change between Opera to Opera Cloud showed a greater understanding of how to provide the same quality of service towards guests during difficult times. Another example of that would be during time periods, where the system would completely shut down forcing us to manually check people in and out through spreadsheets and utilising paper reports.

Using my proficient knowledge of Opera Cloud to seamlessly check people in, out or generally assisting our in-house guest. Investigating charges, providing easy to understand answers to guests in relation to charges applied internally.

Being trained in Night Audit allowed me to understand the business side of working in hotels. Having to charge back to companies ie; Expedia, Corporate Travellers or Luxury Escape/Ingite bookings. Doing credit card reconciliation before rolling the system, checking the hotels negative reports to ensure everything has been filled out correctly and flagging with the Night Manager any that weren't correct. Going through reservations due to check out in order to make the day teams shift is more faultless.

Answered phones promptly and directed incoming calls to correct offices. Creating reservations over the phone unitising Resaweb, checking for memberships and providing the best rate possible for our guests.

Demonstrated adaptability by adjusting cleaning schedules to accommodate special events, conferences, and unexpected changes. Shown through attending weekly event meetings with other departments.

I have shown leadership skills through having to follow up on my other team members and ensure they are correctly following cleaning procedures and filling out checklists. along with having to effectively hand over during shift changes to make sure it is a seamless transition between shifts, and that my colleagues are given the proper information to provide the most cleanliness to our guests and other back of house areas.

Being in charge of stocking the cleaning trolley and informing my supervisors and Housekeeping Manager if we needed to order or fix anything pertaining to our section of the department.

Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Effectively disinfecting and cleaning rooms for arrivals, within the allocated times and producing consistently clean rooms. Assisting with spring cleaning during off periods. Along with cleaning rooms for sporting teams outside of regular working hours.

School-Based Traineeship -Certificate III in Early Education and Childcare

Caring for children, aging from newborn to toddlers. Including; Cleaning, feeding, playing and organising activities, meal preparation and assisting with nap time.

Along with affectively communicating with parents and carers and other educators to provide better learning environments for children.