Chloe Lloyd Glass
Kearns,New South Wales
Summary
I am a responsible and motivated individual ready to apply my degree in the workplace. I offer excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. I am always reliable and hardworking, working autonomously or in teams to provide exceptional customer service with experience managing staff and day-to-day operations. I provide efficient interpersonal and multitasking skills honed in fast-paced customer-focused environment along with self-motivation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Wests Leagues Club
Campbelltown, NSW
03.2023 - Current
- Performed opening and closing duties including restocking supplies.
- Greeted frequent visitors by name and explained new promotions.
- Balanced daily registers and generated sales reports for management.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Cashier
Woolworths
, NSW
10.2017 - Current
- Stocked shelves with merchandise when needed.
- Processed refunds for worn, damaged and broken merchandise.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Counted and balanced cashier drawers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered customer questions and provided store information.
- Welcomed customers, offering assistance to help find store items.
Relief Assistant Manager
Woolworths
Emerald Hills
07.2020 - 03.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Trained new employees on operational processes, customer service skills and product knowledge.
- Delegated work to staff, setting priorities and goals.
- Developed productive working relationships with employees to maximize efficiency and productivity.
Administration Assistant
Opal Building Services
Narellan
05.2021 - 05.2022
- Performed data entry tasks accurately within specified timeframes.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Greeted visitors in a courteous manner and provided assistance when necessary.
- Coordinated appointments, meetings and conferences.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
Bachelor of Arts - Psychology
University of Wollongong
Wollongong12-2023
High School Diploma -
Robert Townson High School
Raby12-2018
Bachelor of Social Science - Criminology
University of Wollongong
Wollongong, NSWSkills
- customer service skills
- Highly Effective Communication
- Administrative Management
- time management skills
- cash handling
- active listening
- multi-tasker
- POS System Operation
- Complaint Resolution
- Training and Mentoring
- Workflow Management
- Client engagement
Accomplishments
- School Vice Captain
Certification
- WWCC - Volunteer
Timeline
Bartender
Wests Leagues Club
03.2023 - Current
Administration Assistant
Opal Building Services
05.2021 - 05.2022
Relief Assistant Manager
Woolworths
07.2020 - 03.2023
Cashier
Woolworths
10.2017 - Current
Bachelor of Arts - Psychology
University of Wollongong
High School Diploma -
Robert Townson High School
Bachelor of Social Science - Criminology
University of Wollongong
- WWCC - Volunteer
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