Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chloe Lucchini

Melbourne,VIC

Summary

  • Proactive and achievement-oriented.
  • Articulate communicator, natural leader and organized manager.
  • Provide exceptional customer service in fast-paced environments.
  • Offering keen attention to detail and strong decision-making skills.
  • Self-motivated work ethic to perform effectively in independent or team environments.
  • Strong interpersonal skills who delivers high-quality service.
  • Strong leader and problem-solver.
  • Independent decision-making skills.

Overview

9
9
years of professional experience

Work History

Gym Manager

ONEGYM
02.2022 - 11.2022
  • Trained employees on general procedures, gym rules and duties as well as assisting in recruitment process for various roles.
  • Set and managed employee work schedules for coverage in assigned areas.
  • Reviewed stock counts and ordered supplements and supplies to control inventory.
  • Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
  • Interacted well with members and staff to build connections and nurture relationships.
  • Managed purchasing, sales, marketing as well as ensuring all targets are efficiently met (includes cafe sales, supplement sales & membership sales).
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Making coffees, sandwiches and other products for consumers.
  • Ensuring a clean and work safe environment at all times and to standard.
  • Cleaning of the general gym area, cafe, descaling coffee machine, mopping floors and vacuuming.

Social Media Marketing Manager

Clayton & Cheltenham Dental Clinic
11.2022 - 12.2022
  • Created and managed social media campaigns and content
  • Devised content strategy to effectively engage target audiences as well as general research to further my knowledge for the brand
  • Conducted market research to identify new opportunities and target markets.
  • Launched successful digital marketing campaigns that achieved goals for increased traffic
  • Captured new customers by optimizing business strategies and launching new deals and offerings.
  • Recommending strategies to promote brand effectiveness and highlight product benefits to staff, management and CEO.
  • Generated marketing content with related and partnering entities to enhance marketing objectives and traffic.
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Responding to any enquiry submissions via all social media platforms.
  • Direct contact with CEO & management to perform tasks and create plans to increase business sales and returning patients.
  • Assisting with admin duties such as inbound and outbound calls, responding to emails and appointment handling.

Customer Relations Consultant, Quality & Assurance

Patterson Cheney Cars & Trucks
06.2017 - 06.2021


  • Assisting with service bookings and reception duties for multiple automotive dealerships such as Toyota, Holden, Isuzu, Mercedes and Honda.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Tracked customer service cases and updated service software with customer information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.
  • Created and maintained detailed database to develop promotional sales.
  • Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Analyzed data and made corrections and trained colleagues in appropriate areas.
  • Handling sales enquiries, service bookings and reception duties.
  • Complaint resolution and handling escalated issues.
  • Regular dealership visits to maintain rapport with colleagues and customers.
  • Floor support.
  • System training.

Crew Member

McDonalds
11.2014 - 06.2017
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Stocked shelves to organize aisles in assigned department.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Working in a fast paced environment
  • Managing stocks and inventory

Retail Sales Assistant

CIty Beach
06.2014 - 11.2014
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Opened and closed store independently.
  • Located merchandise across various stores to address customer needs.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Customer meet & greet as well as handling telephone enquiries.

Education

Civil Training Australia
Melbourne, VIC

High School Diploma -

Mitchelton State High School
Mitchelton, QLD
2015

Skills

  • Search Engine Optimization Practices
  • Communications Programs
  • Launch New Products
  • Staff Monitoring
  • Performance Monitoring
  • Online Content Development and Creation
  • Social Media & Website Development
  • Brand & Marketing Plan Development
  • Administrative Duties
  • Training
  • Face to Face Confidence, Building Rapport & Communication Skills

Timeline

Social Media Marketing Manager

Clayton & Cheltenham Dental Clinic
11.2022 - 12.2022

Gym Manager

ONEGYM
02.2022 - 11.2022

Customer Relations Consultant, Quality & Assurance

Patterson Cheney Cars & Trucks
06.2017 - 06.2021

Crew Member

McDonalds
11.2014 - 06.2017

Retail Sales Assistant

CIty Beach
06.2014 - 11.2014

Civil Training Australia

High School Diploma -

Mitchelton State High School

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Chloe Lucchini