Chloe Luck
Rosebud,Vic
Summary
Customer-focused professional with over 15 years of experience delivering exceptional service across telecommunications, retail, and compliance sectors. Skilled at managing difficult or high-pressure situations, including de-escalating conflicts and handling angry or upset customers. Known for building loyal client relationships, resolving complex issues efficiently, and consistently exceeding KPIs. Strong ability to work across various digital platforms, CRM systems, and retail or compliance tools. Tech-savvy, adaptable, and committed to delivering results while supporting positive team and customer experiences.
Overview
18
18
years of professional experience
Work History
Sales Consultant
Optus
01.2011 - Current
- - Delivered tailored solutions, exceeding personal and team KPIs
- - Trained and supported new staff in sales techniques and product knowledge
- - Upsold products/services to achieve high conversion rates
- - Managed transactions, compliance, and store closing duties
Outbound Sales Representative
SALMAT (Telstra contract)
01.2009 - 01.2011
- - Conducted outbound calls for new and existing clients
- - Regularly exceeded individual KPIs in fast-paced sales environment
- - Collaborated with management on improving scripts and engagement tactics
Property Management Assistant
Harcourts
01.2007 - 01.2009
- - Assisted with inspections, reports, and rental arrears
- - Liaised with landlords, tenants, VCAT, and trades
- - Attended tribunal hearings and maintained tenancy records
Education
Agent's Representative Qualification - undefined
Chisholm TAFE
01.2008
VCE - undefined
Padua College
01.2006
Skills
- Customer Service & Relationship Management
- - Expertise in managing high-volume customer interactions with a calm, solution-oriented approach
- - Proven ability to de-escalate difficult situations and handle angry or distressed customers effectively
- - Skilled in conflict resolution, complaint handling, and turning negative experiences into positive outcomes
- - Strong focus on client retention, loyalty-building, and needs-based communication
- Sales & Performance
- - Regularly exceeded KPIs and team targets in both retail and outbound sales settings
- - Proficient in upselling, cross-selling, and identifying value-add solutions
- - Led training for new staff on communication strategies and product knowledge
- - Highly motivated to drive business results through proactive sales engagement
- Technology & Systems
- - Advanced user of Microsoft Office (Word, Excel, Outlook)
- - Proficient with CRM platforms (eg, Salesforce, Telco systems, real estate software)
- - Experienced with POS systems, compliance tools, and digital communication platforms
- - Fast learner of new technologies with strong digital adaptability and attention to detail
Timeline
Sales Consultant
Optus
01.2011 - Current
Outbound Sales Representative
SALMAT (Telstra contract)
01.2009 - 01.2011
Property Management Assistant
Harcourts
01.2007 - 01.2009
Agent's Representative Qualification - undefined
Chisholm TAFE
VCE - undefined
Padua College
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