Chloe Lude

- Financial Analysis & Reporting

- Account Reconciliation & Financial Statements

- Invoicing & Collections Management

- Microsoft Excel & Microsoft Office Proficiency

• Entered customer order details into system, accepted payments and updated accounts.
• Maintained open lines of communication with vendors, negotiating favorable payment terms when needed.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Matched purchase orders with invoices and recorded necessary information.
• Streamlined bookkeeping procedures to increase efficiency and productivity.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Enhanced financial reporting accuracy by diligently reconciling accounts and analyzing discrepancies.
• Supported the timely completion of month-end closing activities, improving overall financial operations.
• Ensured proper record-keeping through meticulous data entry and filing practices, reducing information retrieval time significantly.
• Excellent communication skills, both verbal and written.
• Collected over $530,000.00 in outstanding debt in the month of November 2024

• Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
• Developed post-sale technical processes for installation and technical support.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Collaborated with upper management to drive strategy and implement new processes.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
• Boosted overall productivity with the optimization of workflows and standard operating procedures.
• Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.

• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Trained new employees on customer service, money handling and organizing strategies.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Recorded accurate and efficient records in customer database.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Maintained current knowledge of evolving changes in marketplace.
• Built relationships with customers and community to promote long term business growth.
• Set and achieved company defined sales goals.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Developed, maintained and utilized diverse client base.
• Consulted with businesses to supply accurate product and service information.
• Met existing customers to review current services and expand sales opportunities.
• Contributed to team objectives in fast-paced environment.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.