Madalyn Leigh Mackinnon
Brisbane,Australia
Summary
I am an empathetic professional in customer service, known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. I am dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. I will show strong work ethic and effective communication skills and I am eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Relationship Specialist
Bank of Queensland
Springfield
03.2025 - Current
- Manage customer transactions, including deposits, withdrawals and account inquiries
- Ensuring accuracy and compliance with banking procedure and policies
- Assist customers with banking products to meet their financial goals
- Provide personalised banking solutions, increasing customer retention and satisfaction
- Trained and mentored banking staff, ensuring a productive and collaborative team environment
- Utilise inbound and outbound telephone techniques to solidify and build client relationships
- Enhance customer satisfaction by addressing and resolving concerns in a timely manner
- Conduct regular follow-up calls with customers after issue resolution, providing continued service and identifying potential opportunities
- Maintain detailed records of customer interactions, allowing for targeted follow-ups and improved support services
- Respond to customer requests, offering excellent service and tailored recommendations to address their needs
- Identify and resolve discrepancies and errors
- Respond proactively and positively to rapid change
Customer Service Officer
Bank of Queensland
Indooroopilly
07.2023 - 02.2025
- Provided exceptional customer service by efficiently addressing and resolving their inquiries and concerns
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations
- Successfully completed or carried out a task or duty in a timely manner
Customer Service Officer
Bank of Queensland
Redbank Plains
12.2021 - 07.2023
- Processed financial transactions and ensured accuracy in cash balancing at the end of the day
- Advised customers on banking products and provided information to suit their financial needs and goals
- Maintained compliance with banking regulations, all documentation was up to date and properly filed
Education
Graduate Certificate -
Springfield Central State High School
Skills
- Training and mentoring
- Proficiency in the Bank of Queensland’s system/software
- Account management and banking operations
- Knowledge of financial products and services
- Transaction processing
- Customer relationship management
- Conflict resolution
- Team collaboration
- Data entry accuracy
- Time management
- Regulatory compliance
References
Keegan Bell, Executive Lender, Bank of Queensland, 0499 338 032, Keegan.Bell@boq.com.au
Timeline
Customer Relationship Specialist
Bank of Queensland
03.2025 - Current
Customer Service Officer
Bank of Queensland
07.2023 - 02.2025
Customer Service Officer
Bank of Queensland
12.2021 - 07.2023
Graduate Certificate -
Springfield Central State High School
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