Chloe Mann
Fletcher,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Cinema Worker
Event Cinemas Glendale
09.2022 - Current
- Managed inventory efficiently, ensuring adequate stock levels of food, beverages, and supplies at all times.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Worked with other staff members for smooth theatre operations.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Supported box office operations by accurately processing transactions and balancing cash drawers daily.
- Enforced theatre policies to maintain enjoyable viewing experience for all customers.
- Contributed to a positive workplace culture by consistently demonstrating respect, support, and professionalism towards coworkers and supervisors.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Maximized efficiency by cross-training in multiple roles within the theatre, including concessions, box office operations and cleaning duties
- Provided customer service by answering questions and distributing programs.
- Greeted customers with smile and provided friendly, knowledgeable service.
Ice Cream Server
Baskin Robbins Franchisee
12.2020 - 11.2022
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Completed milkshakes and ice cream desserts for customers.
- Took down over the phone and in store ice cream cake orders as well as balancing in store orders with delivery orders (Uber Eats, Menulog, Doordash, Deliveroo).
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Reconciled receipt totals, cash and credit payments to address shortages and closing till at the end of night shifts as well as doing till for opening shifts.
- Processed sales transactions for cash, debit, and credit purchases.
Education
Bachelor of Science - Speech Pathology
University of Newcastle
Newcastle, NSW07.2027
High School Diploma -
Callaghan College Waratah Tech Campus
Waratah, NSW12.2021
High School Diploma -
Callaghan College Jesmond Campus
Jesmond, NSW09.2023
Skills
- Time Management
- Adaptability and Resilience
- Problem-Solving/Critical Thinking
- Call Answering and Routing
- Team Collaboration
- Food safety knowledge
- Quality Assurance
- Customer Service
Hobby/Passion
I have always been interested in music since I was seven years old. I was in the top of my music classes at school in Years 9 and 10, the top 3 in Year 11 and top four in Year 12. I have been in multiple bands and I am currently in one that is doing roughly a 1-3 gigs a month. I am the drummer and backing vocals and my band Ruby Radio is a local, alt-rock band that does covers of songs but will soon start writing original songs.
Timeline
Cinema Worker
Event Cinemas Glendale
09.2022 - Current
Ice Cream Server
Baskin Robbins Franchisee
12.2020 - 11.2022
Bachelor of Science - Speech Pathology
University of Newcastle
High School Diploma -
Callaghan College Waratah Tech Campus
High School Diploma -
Callaghan College Jesmond Campus
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