CHLOE MARRABLE
Alberton,Australia
Summary
Operational local government professional with experience in frontline service delivery, stakeholder engagement, incident coordination and compliance-adjacent environments. Demonstrated ability to prioritise workloads, apply legislative and policy frameworks, manage risk and make sound decisions under pressure. Currently completing a Certificate IV in Work Health and Safety, with a strong interest in regulatory operations, compliance monitoring and environmental protection.
Overview
12
12
years of professional experience
Work History
Australian Services Union (ASU) Delegate
Latrobe City Council
, Australia
01.2023 - Current
- Represent staff in workplace consultation processes in accordance with enterprise agreements and public sector policies
- Support resolution of workplace issues through professional, confidential engagement
- Apply industrial relations frameworks with integrity and discretion
Team Leader, Tourism Operations
Latrobe City Council
, Australia
01.2019 - Current
- Lead frontline operations delivering services to thousands of residents and visitors annually, supervising 5 Tourism Officers and 9 volunteers
- Prioritise workloads and allocate resources to maintain service continuity during peak demand and unplanned disruptions
- Apply governance frameworks, policies and procedures to ensure defensible decision-making and compliance
- Manage escalated complaints and complex stakeholder issues requiring judgement and professionalism
- Collaborate with multiple Gippsland LGAs to deliver regional initiatives
- Implement improved digital record-keeping and reporting systems, improving audit readiness
- Support issue assessment and internal investigations by gathering information, reviewing records and escalating matters
- Coordinate staff and volunteer training to ensure safety, capability and procedural compliance
Tourism Officer / Assistant Manager (Various Roles)
Latrobe City Council & Not-for-Profit Sector
, Australia
01.2014 - 12.2019
- Delivered frontline services requiring consistent application of procedures and professional judgement
- Conducted accommodation inspections and compliance-related checks
- Escalated non-compliance matters in accordance with organisational procedures
- Managed complaints and escalated issues
- Maintained operational statistics and reports
- Supported incident response during events and service disruptions
Aged and Disability Services Assistant
Latrobe City Council
, Australia
01.2018 - 12.2018
- Coordinated essential home-based services for vulnerable community members within a regulated framework
- Managed complex rostering for approximately 30 carers
- Responded to time-critical incidents including urgent hospital discharges and service disruptions
- Maintained accurate records in My Aged Care and Veterans’ Affairs systems
- Liaised with hospitals, social workers and families to assess risk and coordinate responses
- Ensured strict compliance with privacy, confidentiality and reporting obligations
Education
Certificate IV - Work Health and Safety
TAFE Gippsland
Yallourn, VIC04-2026
Bachelor of Arts - History and Literature
Monash University
Clayton, VIC01-2001
Skills
- Regulatory operations support
- Compliance monitoring and reporting
- Application of legislation, policies and procedures
- Risk identification, assessment and mitigation
- Incident response and escalation management
- Stakeholder engagement and community liaison
- Investigations support and evidence-based decision making
- Workload prioritisation and operational planning
- Team leadership and performance oversight
- Record keeping, documentation and data integrity
- Conflict resolution and difficult stakeholder management
- Public sector integrity, accountability and ethics
Additional Information
Current Victorian Driver’s Licence and ability to work across regional locations, Willing to undertake Authorised Officer and Field Response Officer training, Strong commitment to public sector values and ethical conduct
References
Available on request
Professional Development
- Leadership Program - Australian Leadership Academy
- Melbourne Tourism Leadership Program – Victorian Tourism Industry Council
- Volunteer Management – Volunteering Victoria
- Leading with Emotional Intelligence – LinkedIn Learning
- Effective Communication – Methmac Communications
Timeline
Australian Services Union (ASU) Delegate
Latrobe City Council
01.2023 - Current
Team Leader, Tourism Operations
Latrobe City Council
01.2019 - Current
Aged and Disability Services Assistant
Latrobe City Council
01.2018 - 12.2018
Tourism Officer / Assistant Manager (Various Roles)
Latrobe City Council & Not-for-Profit Sector
01.2014 - 12.2019
Certificate IV - Work Health and Safety
TAFE Gippsland
Bachelor of Arts - History and Literature
Monash University