Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chloe Marshall

Perth

Summary

Aviation enthusiast with hands-on experience in safety, quality, and operational procedures.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Safety Manager

Star Aviation Pty Ltd
11.2022 - Current
  • Safety
  • Managed the existing Safety Management System (SMS), ensuring crew understanding and compliance.
  • Contributed to continuous improvement of the SMS, rewriting and reviewing to align with CASA regulations.
  • Delivered initial onboarding and training with new employees, and managed recurring training program.
  • Managed Emergency Response Plan and Environmental Management Plan (Perth Airport).
  • Operated under a Micro-DAMP
  • Highly proficient in Air Maestro for SMS, including: recency tracking, auditing, and training support.
  • Implemented new safety initiatives such as Safety Snapshot and developed Safety Performance Indicators.
  • Led Safety Meetings, preparing agendas, minutes, and follow-ups.
  • Developed new safety reports to capture all safety events, ie. ‘Cirrus Report’ where any Cirrus (ATC) reports sent to Star Aviation were now directly captured
  • Managed whole cycle of safety reports, including investigations and implementation of outcomes.
  • Managed and completed risk assessments.
  • Maintained and developed the long-term risk register


  • Quality
  • Maintained the audit schedule
  • Audited exposition suite as required by the schedule, to ensure references were up to date and maintaining document control
  • Participated in audits by external parties, including CASA
  • Rectified findings and acted appropriately to close them
  • Conducted risk-based auditing, identifying trends and proactively managing ongoing risks


  • Operations and Administration
  • Conducted check-in operations, prepared charter quotes, and covered Operations Manager duties.
  • Prepared crew roster and maintained aircraft schedule.
  • Handled accounts payable using Xero, including reconciliation and remittance advice.
  • Assisted with aircraft maintenance coordination and parts procurement.

Cabin Crew

Virgin Australia
01.2022 - 11.2022
  • Operated across Australia on the B737 fleet, including regional WA routes.
  • Ensured passenger safety, comfort, and satisfaction through professional customer service.
  • Conducted pre-flight safety briefings, emergency procedure demonstrations, and safety checks.
  • Trained and certified in B737 cabin crew emergency procedures.
  • Demonstrated flexibility by operating in all positions with strong operational knowledge.

Operations Intern

Perth Airport Pty Ltd
10.2021 - 12.2021
  • Worked with Terminal Duty Managers, observing the Airport Control Centre in action.
  • Completed a data analysis project with Airfield Operations and shadowed Airside Safety Officers.
  • Assisted Emergency Planning manager with a large-scale emergency exercise.
  • Observed airport security operations including CBS, PSP, ASIC office, and Access Control points.
  • Supported the spatial data team with Method of Works Plans and CAD programming.

Education

Bachelor of Technology - Aeronautical

Edith Cowan University
09.2025

Skills

  • Incident investigation
  • Implementing policies
  • Safety program development
  • Hazard identification
  • Knowledgeable in AirMaestro
  • MS office

Certification

  • SMS for Aviation Professionals | Flight Safety International
  • Dangerous Goods Check-in Staff Certificate | Avstar Solutions (2024-11-05)
  • DAMP Awareness for SSAA Employees | CASA (2022-12-19)
  • Fatigue Management for Aviation Flight Crew Members | Aveling (2022-12-01)
  • ASIC | Valid to March 2027
  • Aeronautical Radio Operator Certificate | CASA (2023-08-09)
  • First Aid Course | HLTAID003, HLTAID001, HLTAID002 (2022-10-09)
  • RSA | SITHFAB002 Provide responsible service of alcohol (2018-12-06)
  • Certificate II in Tourism | Ellenbrook Secondary College (2016)
  • Certificate III in Retail Operations | KFC (2016)

Timeline

Safety Manager

Star Aviation Pty Ltd
11.2022 - Current

Cabin Crew

Virgin Australia
01.2022 - 11.2022

Operations Intern

Perth Airport Pty Ltd
10.2021 - 12.2021

Bachelor of Technology - Aeronautical

Edith Cowan University

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Chloe Marshall