Chloe Marshall
Perth
Summary
Aviation enthusiast with hands-on experience in safety, quality, and operational procedures.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Safety Manager
Star Aviation Pty Ltd
11.2022 - Current
- Safety
- Managed the existing Safety Management System (SMS), ensuring crew understanding and compliance.
- Contributed to continuous improvement of the SMS, rewriting and reviewing to align with CASA regulations.
- Delivered initial onboarding and training with new employees, and managed recurring training program.
- Managed Emergency Response Plan and Environmental Management Plan (Perth Airport).
- Operated under a Micro-DAMP
- Highly proficient in Air Maestro for SMS, including: recency tracking, auditing, and training support.
- Implemented new safety initiatives such as Safety Snapshot and developed Safety Performance Indicators.
- Led Safety Meetings, preparing agendas, minutes, and follow-ups.
- Developed new safety reports to capture all safety events, ie. ‘Cirrus Report’ where any Cirrus (ATC) reports sent to Star Aviation were now directly captured
- Managed whole cycle of safety reports, including investigations and implementation of outcomes.
- Managed and completed risk assessments.
- Maintained and developed the long-term risk register
- Quality
- Maintained the audit schedule
- Audited exposition suite as required by the schedule, to ensure references were up to date and maintaining document control
- Participated in audits by external parties, including CASA
- Rectified findings and acted appropriately to close them
- Conducted risk-based auditing, identifying trends and proactively managing ongoing risks
- Operations and Administration
- Conducted check-in operations, prepared charter quotes, and covered Operations Manager duties.
- Prepared crew roster and maintained aircraft schedule.
- Handled accounts payable using Xero, including reconciliation and remittance advice.
- Assisted with aircraft maintenance coordination and parts procurement.
Cabin Crew
Virgin Australia
01.2022 - 11.2022
- Operated across Australia on the B737 fleet, including regional WA routes.
- Ensured passenger safety, comfort, and satisfaction through professional customer service.
- Conducted pre-flight safety briefings, emergency procedure demonstrations, and safety checks.
- Trained and certified in B737 cabin crew emergency procedures.
- Demonstrated flexibility by operating in all positions with strong operational knowledge.
Operations Intern
Perth Airport Pty Ltd
10.2021 - 12.2021
- Worked with Terminal Duty Managers, observing the Airport Control Centre in action.
- Completed a data analysis project with Airfield Operations and shadowed Airside Safety Officers.
- Assisted Emergency Planning manager with a large-scale emergency exercise.
- Observed airport security operations including CBS, PSP, ASIC office, and Access Control points.
- Supported the spatial data team with Method of Works Plans and CAD programming.
Education
Bachelor of Technology - Aeronautical
Edith Cowan University
09.2025
Skills
- Incident investigation
- Implementing policies
- Safety program development
- Hazard identification
- Knowledgeable in AirMaestro
- MS office
Certification
- SMS for Aviation Professionals | Flight Safety International
- Dangerous Goods Check-in Staff Certificate | Avstar Solutions (2024-11-05)
- DAMP Awareness for SSAA Employees | CASA (2022-12-19)
- Fatigue Management for Aviation Flight Crew Members | Aveling (2022-12-01)
- ASIC | Valid to March 2027
- Aeronautical Radio Operator Certificate | CASA (2023-08-09)
- First Aid Course | HLTAID003, HLTAID001, HLTAID002 (2022-10-09)
- RSA | SITHFAB002 Provide responsible service of alcohol (2018-12-06)
- Certificate II in Tourism | Ellenbrook Secondary College (2016)
- Certificate III in Retail Operations | KFC (2016)
Timeline
Safety Manager
Star Aviation Pty Ltd
11.2022 - Current
Cabin Crew
Virgin Australia
01.2022 - 11.2022
Operations Intern
Perth Airport Pty Ltd
10.2021 - 12.2021
Bachelor of Technology - Aeronautical
Edith Cowan University