Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chloe May

Rockhampton

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

13
13
years of professional experience

Work History

Store Manager

Suntel Communications - Yes Optus Rockhampton
07.2022 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Hiring, training and mentoring new staff members.
  • Coached sales associates in product specifications and selling techniques, significantly increasing customer satisfaction ratings.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Interacted well with customers to build connections
  • Excellent customer service and consitently acheiving personal sales targets

Sales Consultant

Harvey Norman
10.2021 - 02.2022
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Maximized customer retention by resolving issues quickly.
  • Maintained organized, presentable merchandise to drive continuous sales.

Sales Associate

Wallace Bishop
07.2021 - 10.2021
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Medical Receptionist

CQ Eye
10.2018 - 07.2021
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Invoiced patients accurately in line with charging guidelines.

Key Holder Supervisor

Anaconda
11.2016 - 05.2018
  • Trained and mentored new employees.
  • Completed store opening and closing procedures.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Counted out cash drawers and balanced totals.
  • Accepted and processed customer returns.

Sales Assistant

Spotlight
10.2012 - 11.2016
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Established rapport with customers using active listening and interpersonal skills.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted customers with prompt and polite support in-person and via telephone.

Front of House Team Member

Red Rooster
04.2010 - 10.2011
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Reset tables between customers by restocking low items and wiping down surfaces.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

High School Diploma -

North Rockhampton State High School
Rockhampton North, QLD
11.2014

Skills

  • Inventory Tracking and Management
  • Leading Staff Meetings
  • Multitasking and Organization
  • Product and Service Sales
  • Merchandising
  • Leadership
  • Outstanding Communication Skills
  • Bank and Safe Deposits
  • Store Opening and Closing Procedures
  • Team Leadership
  • Develop Policies
  • Sales Promotion
  • Accurate Cash Handling
  • Positive and Friendly
  • Safety and Security Enforcement
  • Employee Terminations
  • Customer Service
  • Employee Motivation
  • Time Management
  • Sales Expertise

Timeline

Store Manager

Suntel Communications - Yes Optus Rockhampton
07.2022 - Current

Sales Consultant

Harvey Norman
10.2021 - 02.2022

Sales Associate

Wallace Bishop
07.2021 - 10.2021

Medical Receptionist

CQ Eye
10.2018 - 07.2021

Key Holder Supervisor

Anaconda
11.2016 - 05.2018

Sales Assistant

Spotlight
10.2012 - 11.2016

Front of House Team Member

Red Rooster
04.2010 - 10.2011

High School Diploma -

North Rockhampton State High School

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Chloe May