Summary
Overview
Work History
Education
Skills
Personalreference
Professionalreferees
Keyskills
Timeline
Generic

Chloe McDonald

Stanthorpe,QLD

Summary

I am an organized, dedicated and ambitious person with attention to detail. My past work experiences have helped me gain valuable skills along with a proven track record for maintaining confidentiality practices and professional standards. I am an easy to get along with person who has great verbal communication skills and is always willing to give things a go as well doing anything that may be required to benefit myself and my employer.

Overview

6
6
years of professional experience

Work History

Office Manager

Wilkos Building Pty Ltd
Stanthorpe, QLD
01.2021 - Current
  • As the office manager I work with the business owner in organizing the maintenance work orders that come through from different government organizations
  • I organise the field staff for the maintenance jobs, send out their purchase orders, enter the invoices, and complete the invoicing to finalise the completion of jobs
  • My role also includes liaising with local schools for work experience & apprenticeships, this includes checking on their study hours with Blue dog & Busy at Work
  • Completing the weekly time sheets & allocating each field staff to the correct jobs
  • In this workplace there are over 300 subcontractors that we deal with
  • I am now looking forward to a change that will suit myself & my family
  • I am a hard worker & willing to learn

Customer Relationship Officer

BENDIGO BANK
Stanthorpe, QLD
01.2019 - 01.2021
  • As the Customer Relationship Officer, I report to the Branch Manager & run daily team meetings, complete the daily branch tasks, customer focused, opening accounts, completing alterations & conducting loan appointments, budget planning & insurances
  • Manage 2 Customer Service Staff members; assist with career development & in the moment training
  • I have worked in the Finance Industry for 16 years now & I enjoy assisting customers to reach their goals
  • I have completed many courses to gain knowledge and experience in the banking and finance industry
  • I am now looking forward to new challenges and the opportunity to learn new skills to work within my family needs.

Bar Staff

CENTRAL HOTEL
Stanthorpe, QLD
01.2016
  • As a bar attendant my role is to responsibly serve alcohol to customers, use the TAB, collect payments, operate cash registers, give change, deal with intoxicated members of the public, stock management, and answering the phone
  • As this is a fast-paced environment, I must be able to have great time management and customer service skills and work quickly and efficiently
  • At the end of the evening, I am also required to help manage the departure of patrons and complete cleaning duties in a timely manner.

Senior Customer Service Officer

Heritage Bank Stanthorpe
Stanthorpe, QLD
  • While I was at Heritage Bank Stanthorpe and Heritage Bank Warwick I worked my way up to Senior Customer Service Officer
  • I was the Supervisor for all Customer Sales & Service tasks including morning meeting focus, midday debriefs to check in with staff on progress & allow for staff concerns to be raised
  • As a supervisor I held team meetings each day to set team targets and goals to add to a cohesive and productive working team
  • I was responsible for 3 Customer Service staff members, supporting them with time management and effective ways to maintain our focus of customer’s first attitude
  • I manage staff performance issues by following policy and procedure
  • Responsible for staff rosters and emergency staffing issues
  • I gained strong product knowledge which allowed me to identify the needs and benefits of individual members
  • On a daily basis I served customers and opened new accounts
  • I was responsible for handling cash, selling insurance, personal lending appointments, loading and dispersing of loans, answering the phone, taking messages, and handling difficult or upset customers
  • I always received high achievements in my biannual Performance Planning Review.

Education

Responsible Service of Alcohol -

08.2024

Certificate IV in Credit Management -

10.2012

Financial Services Worker IV -

05.2009

Armed Robbery Survival Skills -

04.2008

Tier 2 Rg146 accreditation -

03.2008

TAFE QLD Certificate II in Business -

01.2007

Skills

  • Finance Skills
  • Customer Relationship Officer
  • Senior Customer Service Officer
  • Customer Sales and Service Supervisor
  • Opening & Closing the Branch
  • Holding Central Cash
  • Ordering & Selling Cash, Balancing ATM
  • Weekly Alarm Testing
  • Achieving Weekly Targets
  • Insurance Quoting and Sales
  • End of Day Balancing
  • Personal Lending
  • Opening New Customer Accounts
  • Building rapport with customers
  • Presenting myself in a clean and professional manor
  • Answering and Making Phone Calls and Taking Messages
  • Dealing with Difficult Customers
  • Handling initial customer needs
  • Always on time
  • Well-spoken and personable
  • Highly efficient and organised
  • Xero – reconciling accounts, invoicing, wages
  • Builder trend – adding field staff hours to correct jobs
  • Monday – scheduling & entering jobs
  • Buildxact – entering jobs, sending purchase orders & invoicing

Personalreference

Christine Dolley, Internal School Reviewer, Education improvement Branch Education House, 30 Mary Street, Brisbane, 4000, 0475 825 593

Professionalreferees

  • Teneil Bullow, Area Manager, Heritage Bank, 0409 582 966
  • Suzanne Scanlan, Previous Senior Customer Service Officer, Heritage Bank Stanthorpe, 0411 066 696

Keyskills

Customer Relationship Officer, Senior Customer Service Officer, Customer Sales and Service Supervisor, Opening & Closing the Branch, Holding Central Cash, Ordering & Selling Cash, Balancing ATM, Weekly Alarm Testing, Achieving Weekly Targets, Insurance Quoting and Sales, End of Day Balancing, Personal Lending, Opening New Customer Accounts, Building rapport with customers, Presenting myself in a clean and professional manor, Answering and Making Phone Calls and Taking Messages, Dealing with Difficult Customers, Handling initial customer needs, Always on time, Well-spoken and personable, Highly efficient and organised, Xero – reconciling accounts, invoicing, wages, Builder trend – adding field staff hours to correct jobs, Monday – scheduling & entering jobs, Buildxact – entering jobs, sending purchase orders & invoicing.

Timeline

Office Manager

Wilkos Building Pty Ltd
01.2021 - Current

Customer Relationship Officer

BENDIGO BANK
01.2019 - 01.2021

Bar Staff

CENTRAL HOTEL
01.2016

Senior Customer Service Officer

Heritage Bank Stanthorpe

Responsible Service of Alcohol -

Certificate IV in Credit Management -

Financial Services Worker IV -

Armed Robbery Survival Skills -

Tier 2 Rg146 accreditation -

TAFE QLD Certificate II in Business -

Chloe McDonald