Chloe Miller
Pimpama,QLD
Summary
Dynamic professional with extensive experience at Isuzu Trucks, excelling in data management and customer interaction. Proven ability to streamline registration processes and enhance customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining meticulous records and coordinating documentation, ensuring operational efficiency and accuracy in a fast-paced environment.
Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills.
Overview
10
10
years of professional experience
2020
2020
years of post-secondary education
Work History
Registration Clerk
Isuzu Trucks
Arundel, QLD
04.2025 - Current
- Processed customer registrations efficiently at Isuzu Trucks.
- Maintained accurate records of vehicle registrations and customer information.
- Assisted customers with inquiries about registration requirements and procedures.
- Coordinated with the sales team to streamline registration documentation.
- Utilized software to input and manage registration data effectively.
- Organized files and documents for easy access and retrieval in the office.
- Managed daily office operations and maintained organized filing systems.
- Conducted inventory checks and ordered supplies to ensure adequate stock levels.
- Ensured that all paperwork was completed accurately before submission deadlines.
Service Advisor
Southside Truck Centre
Lismore , NSW
05.2023 - 03.2025
- Assisted customers with inquiries about service options and maintenance schedules.
- Coordinated service appointments to ensure timely vehicle maintenance and repairs.
- Communicated effectively with technicians regarding service needs and customer requests.
- Maintained accurate records of customer interactions and service history in the database.
- Educated customers on vehicle care and recommended appropriate services based on needs.
- Processed service orders and invoices to facilitate smooth transaction flow.
- Handled customer complaints professionally to ensure satisfaction and retention efforts.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Service Advisor
Mercedes Benz
Lismore, Nsw
12.2022 - 04.2023
- Assisted customers with inquiries about service options and maintenance schedules.
- Coordinated service appointments to ensure timely vehicle maintenance and repairs.
- Communicated effectively with technicians regarding service needs and customer requests.
- Maintained accurate records of customer interactions and service history in the database.
- Processed service orders and invoices to facilitate smooth transaction flow.
- Promptly responded to customer inquiries via phone, email or in person.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
Retail Worker
Big W
Lismore, NSW
03.2021 - 12.2022
- Assisted customers with product inquiries and provided recommendations.
- Organized merchandise displays to enhance store aesthetics and accessibility.
- Processed transactions efficiently using point-of-sale systems and cash handling procedures.
- Stocked shelves promptly to maintain inventory levels and product availability.
- Collaborated with team members to ensure smooth daily operations and customer satisfaction.
- Maintained cleanliness of sales floor and fitting rooms for a welcoming environment.
- Trained new staff on store policies, procedures, and customer service best practices.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Greeted customers, identified their needs and provided assistance with product selection.
- Managed cash register operations using POS system and processed sales and returns.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Supported other departments within the store when needed during busy periods or shortages in staff.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
Retail Worker
Kmart
Lismore, NSW
05.2015 - 07.2020
- Assisted customers with product inquiries and provided recommendations.
- Organized merchandise displays to enhance store aesthetics and accessibility.
- Processed transactions efficiently using point-of-sale systems and cash handling procedures.
- Stocked shelves promptly to maintain inventory levels and product availability.
- Collaborated with team members to ensure smooth daily operations and customer satisfaction.
- Maintained cleanliness of sales floor and fitting rooms for a welcoming environment.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Greeted customers, identified their needs and provided assistance with product selection.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Initiated friendly conversation with customers to determine level of assistance required.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
Education
Summerland Christian College
Goonellabah, NSWSkills
- Data management
- Customer registration
- Inventory management
- Document coordination
- Customer interaction
- Record keeping
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Team collaboration
- Admissions and registrations
- File maintenance
Timeline
Registration Clerk
Isuzu Trucks
04.2025 - Current
Service Advisor
Southside Truck Centre
05.2023 - 03.2025
Service Advisor
Mercedes Benz
12.2022 - 04.2023
Retail Worker
Big W
03.2021 - 12.2022
Retail Worker
Kmart
05.2015 - 07.2020
Summerland Christian College