Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chloe Mulquin

Daisy Hill,Australia

Summary

Driven and detail-oriented operations support professional with a strong foundation in business processes, team coordination, and brand compliance. Passionate about brand development and well-versed in supporting day-to-day functions that uphold company standards. Eager to transition into a franchise management role where I can contribute to expanding the brand by supporting franchisees, communicating value propositions, and ensuring alignment with operational and brand expectations. Committed to building strong franchise relationships and promoting long-term business growth through consistency, service excellence, and strategic brand representation.

Overview

9
9
years of professional experience

Work History

Operation Support

Zarraffas Coffee
Brisbane, QLD
05.2024 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Identified training needs, planned and delivered training programs for employees.
  • Monitored food safety compliance across production areas and storage facilities.
  • Implemented corrective actions for non-compliance issues identified during audits.
  • Collaborated with cross-functional teams to enhance food safety initiatives.
  • Conducted regular inspections of kitchen premises and equipment to identify potential risks and hazards.
  • Created SOP's for cleaning and sanitizing surfaces as well as storing and preparing foods safely.
  • Identified potential sources of contamination or cross-contamination within the facility and implemented preventive measures accordingly.
  • Built strong relationships with franchisees while ensuring strict adherence to brand standards.

Assistance Manager

BP gold goast
08.2021 - Current
  • Organized and prioritized work to complete assignments in a timely, efficient manner.
  • Maintain store conditions
  • Inventories
  • Maximize the departments and total store's presentation in the absence of the store manager or other assistant managers.
  • Maximize sales and gross profits.
  • Foster strong customer relations.
  • Maintain effective associate relations.
  • Insure high safety and sanitation standards throughout the store.
  • Maintain customer focused merchandising of departments.
  • Maintain payroll and insure accurate record keeping of departments.

Barista

BP Gold Coast
02.2020 - 07.2021
  • Maintained a clean and professional appearance and dining area for guest satisfaction.
  • Delivered excellent customer service and prompt food and beverage delivery.
  • Washed dishes and restocked the bar line for continued fast service capabilities
  • Milk & latte art certified
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Increased business sales by 45% by influencing purchases and attracting customers with displays and professional service.
  • Coffee brewing & extraction
  • Food inventory management.
  • Barista Qualification
  • Created coffee and other beverages and prepared food products.

Customer service

BP
02.2020 - 07.2021
  • Worked well independently and on a team to solve problems.
  • Served as a friendly, hardworking, and punctual employee.
  • Organized and prioritized work to complete assignments in a timely, efficient manner.
  • Worked to support the company mission and adhered to company protocol at all times.
  • Assessed overall company performance.
  • Performed employee and team evaluations to identify opportunities for growth.
  • Promoting point of sale with markets
  • Experience with Tobacco brands and expense.

Supervisor

Cheesecakeshop Gold Coast
12.2018 - 01.2020
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts

Cake decorator

Cheesecakeshop Gold Coast
01.2018 - 12.2018
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Handled phone calls regarding inquiries, canceled orders and ordering conflicts.
  • Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
  • Increased business sales by 45% by influencing purchases and attracting customers with displays and professional service.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Kept work area safe and sanitized by washing utensils, tools and counter tops.

Customer service cashier

Cheesecakeshop Gold Coast
11.2016 - 05.2017
  • Counted money in drawers at beginning and end of each shift to ensure amounts were correct
  • Maintained reports of transactions and greeted customers when entering and leaving establishment
  • Resolved customer complaints and maintained clean and tidy checkout area
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
  • Helped customers locate appropriate store locations of products, answered questions about products and provided solutions for various issues

Education

High School Diploma -

Lords Lutheran River District
QLD
12.2019

Business Diploma -

11.2019

Skills

  • Office administration
  • Leadership
  • Shorthand writing
  • Priority management
  • Speechwriting and messaging
  • Issue resolution
  • Strong time management
  • Consulting
  • Exceptional attention to detail
  • Security awareness
  • Complex Problem Solving
  • Ability to Multitask
  • Fast Learner
  • Effective Time Management
  • Sales maximization
  • Interpersonal communication

Timeline

Operation Support

Zarraffas Coffee
05.2024 - Current

Assistance Manager

BP gold goast
08.2021 - Current

Barista

BP Gold Coast
02.2020 - 07.2021

Customer service

BP
02.2020 - 07.2021

Supervisor

Cheesecakeshop Gold Coast
12.2018 - 01.2020

Cake decorator

Cheesecakeshop Gold Coast
01.2018 - 12.2018

Customer service cashier

Cheesecakeshop Gold Coast
11.2016 - 05.2017

High School Diploma -

Lords Lutheran River District

Business Diploma -

Chloe Mulquin