Chloe Mulquin
Daisy Hill,Australia
Summary
Driven and detail-oriented operations support professional with a strong foundation in business processes, team coordination, and brand compliance. Passionate about brand development and well-versed in supporting day-to-day functions that uphold company standards. Eager to transition into a franchise management role where I can contribute to expanding the brand by supporting franchisees, communicating value propositions, and ensuring alignment with operational and brand expectations. Committed to building strong franchise relationships and promoting long-term business growth through consistency, service excellence, and strategic brand representation.
Overview
9
9
years of professional experience
Work History
Operation Support
Zarraffas Coffee
Brisbane, QLD
05.2024 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Identified training needs, planned and delivered training programs for employees.
- Monitored food safety compliance across production areas and storage facilities.
- Implemented corrective actions for non-compliance issues identified during audits.
- Collaborated with cross-functional teams to enhance food safety initiatives.
- Conducted regular inspections of kitchen premises and equipment to identify potential risks and hazards.
- Created SOP's for cleaning and sanitizing surfaces as well as storing and preparing foods safely.
- Identified potential sources of contamination or cross-contamination within the facility and implemented preventive measures accordingly.
- Built strong relationships with franchisees while ensuring strict adherence to brand standards.
Assistance Manager
BP gold goast
08.2021 - Current
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Maintain store conditions
- Inventories
- Maximize the departments and total store's presentation in the absence of the store manager or other assistant managers.
- Maximize sales and gross profits.
- Foster strong customer relations.
- Maintain effective associate relations.
- Insure high safety and sanitation standards throughout the store.
- Maintain customer focused merchandising of departments.
- Maintain payroll and insure accurate record keeping of departments.
Barista
BP Gold Coast
02.2020 - 07.2021
- Maintained a clean and professional appearance and dining area for guest satisfaction.
- Delivered excellent customer service and prompt food and beverage delivery.
- Washed dishes and restocked the bar line for continued fast service capabilities
- Milk & latte art certified
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Increased business sales by 45% by influencing purchases and attracting customers with displays and professional service.
- Coffee brewing & extraction
- Food inventory management.
- Barista Qualification
- Created coffee and other beverages and prepared food products.
Customer service
BP
02.2020 - 07.2021
- Worked well independently and on a team to solve problems.
- Served as a friendly, hardworking, and punctual employee.
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Worked to support the company mission and adhered to company protocol at all times.
- Assessed overall company performance.
- Performed employee and team evaluations to identify opportunities for growth.
- Promoting point of sale with markets
- Experience with Tobacco brands and expense.
Supervisor
Cheesecakeshop Gold Coast
12.2018 - 01.2020
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Enhanced training programs to strengthen employee knowledge and promote new managers from within
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Cake decorator
Cheesecakeshop Gold Coast
01.2018 - 12.2018
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Handled phone calls regarding inquiries, canceled orders and ordering conflicts.
- Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
- Increased business sales by 45% by influencing purchases and attracting customers with displays and professional service.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Kept work area safe and sanitized by washing utensils, tools and counter tops.
Customer service cashier
Cheesecakeshop Gold Coast
11.2016 - 05.2017
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct
- Maintained reports of transactions and greeted customers when entering and leaving establishment
- Resolved customer complaints and maintained clean and tidy checkout area
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
- Helped customers locate appropriate store locations of products, answered questions about products and provided solutions for various issues
Education
High School Diploma -
Lords Lutheran River District
QLD12.2019
Business Diploma -
11.2019
Skills
- Office administration
- Leadership
- Shorthand writing
- Priority management
- Speechwriting and messaging
- Issue resolution
- Strong time management
- Consulting
- Exceptional attention to detail
- Security awareness
- Complex Problem Solving
- Ability to Multitask
- Fast Learner
- Effective Time Management
- Sales maximization
- Interpersonal communication
Timeline
Operation Support
Zarraffas Coffee
05.2024 - Current
Assistance Manager
BP gold goast
08.2021 - Current
Barista
BP Gold Coast
02.2020 - 07.2021
Customer service
BP
02.2020 - 07.2021
Supervisor
Cheesecakeshop Gold Coast
12.2018 - 01.2020
Cake decorator
Cheesecakeshop Gold Coast
01.2018 - 12.2018
Customer service cashier
Cheesecakeshop Gold Coast
11.2016 - 05.2017
High School Diploma -
Lords Lutheran River District