Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Munro

Summary

Dynamic professional skilled in customer service and multitasking. Highly adaptable while maintaining quality standards in fast-paced environments.

Dedicated and adaptable professional with extensive experience in customer-facing roles. Committed to delivering high-quality service, driving positive customer experiences across diverse settings.

Overview

6
6
years of professional experience

Work History

Event Set Ups

Melbourne Convention and Exhibition Centre
06.2023 - 09.2024

Responsible for preparing and setting up event spaces, including arranging furniture, staging, and equipment according to floor plans. Collaborate closely with team members to complete tasks efficiently, adapt to last-minute changes, and ensure events run smoothly. Communicate effectively with colleagues to coordinate logistics and safely handle heavy equipment, maintaining high standards throughout the setup process.

Barista

Melbourne Convention and Exhibition Centre
01.2023 - 06.2023

Delivered excellent customer service in a busy café environment, taking orders, preparing coffee, and serving food to a high standard. Engaging with customers through friendly, personalised interactions while maintaining efficiency during peak periods.

Worked collaboratively with team members and managers, demonstrating strong multitasking, communication, and customer-focused skills.

Bartender & Barista

W Melbourne
03.2022 - 10.2022

Prepared and served a wide variety of beverages, including cocktails, coffee, wine, beer, and cider, ensuring quality and consistency. Maintained comprehensive knowledge of all beverages to prepare orders efficiently, provide informed recommendations, and answer guest questions. Engaged with customers to deliver exceptional service and take orders accurately, contributing to a positive dining experience. Mixed cocktails from an extensive menu, managed beverage stock, and maintained a clean, organized bar in line with health and safety standards.

Bartender/Waitress/Restaurant Hostess

400 Gradi Eastland
05.2021 - 12.2021

Provided front-of-house service at a high-standard venue, managing bookings, greeting and seating guests, and delivering attentive table service. Prepared and served a wide range of beverages, including cocktails, wine, spirits, and specialty coffee, ensuring quality and presentation. Excelled in a fast-paced environment by prioritizing tasks, engaging with guests, and collaborating effectively with team members to create a seamless and enjoyable dining experience.

Bar Staff Member

GoJo Events A Day On The Green
01.2020 - 01.2020

Prepared and served beverages efficiently during high-volume events while Maintaining cleanliness and organization of bar area, ensuring a welcoming environment. Assisted with inventory management, tracking supplies and minimizing waste, collaborated with team members to ensure timely service and customer satisfaction.

Working off customer requests in an incredibly fast aced environment.

Customer Sales Assistant

Lovisa Eastland
12.2019 - 01.2020

Delivered exceptional customer service through a personalized approach, assisting customers with product selection and styling to meet their individual needs. Maintained high visual merchandising and store standards, processed transactions accurately, and ensured a clean, organized, and inviting shopping environment.

Waitress

The Groove Train
09.2018 - 08.2019

Provided excellent wait service, taking customer orders and serving food and beverages with professionalism and attention to detail. Assisted guests with menu recommendations, answered questions about dishes, and shared additional information to enhance their dining experience.


Accurately processed payment transactions,

while ensuring a smooth and satisfying customer experience.

Education

Bachelor of Music - Music Performance

Box Hill Institute of TAFE
Melbourne, Victoria, VIC
11-2021

Diploma of Music - Music Performance, Voice

Box Hill Institute of TAFE
Melbourne, Victoria, VIC
02-2019

High School Diploma -

Rowville Secondary College
Rowville, VIC
11-2018

Skills

  • Attention to detail
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Calm under pressure

Timeline

Event Set Ups

Melbourne Convention and Exhibition Centre
06.2023 - 09.2024

Barista

Melbourne Convention and Exhibition Centre
01.2023 - 06.2023

Bartender & Barista

W Melbourne
03.2022 - 10.2022

Bartender/Waitress/Restaurant Hostess

400 Gradi Eastland
05.2021 - 12.2021

Bar Staff Member

GoJo Events A Day On The Green
01.2020 - 01.2020

Customer Sales Assistant

Lovisa Eastland
12.2019 - 01.2020

Waitress

The Groove Train
09.2018 - 08.2019

Bachelor of Music - Music Performance

Box Hill Institute of TAFE

Diploma of Music - Music Performance, Voice

Box Hill Institute of TAFE

High School Diploma -

Rowville Secondary College
Chloe Munro