Chloe Nesbit
Summary
Highly motivated Customer Service specialist and Key account specialist with experience in sales in manufacturing and pharmaceutical industries, extensive experience and tenure in clinical research and healthcare industires. Skilled in customer relationship management, workforce planning and healthcare regularity compliance. Hardworking with a desire to take on a new challenge.
Overview
8
8
years of professional experience
Work History
Key Account Specialist
Criterion Industries
Epping, VIC
04.2026 - Current
- Managed quotation and order processing for key account customer portfolio.
- Collaborated with sales team to develop tailored solutions for client needs.
- Responded promptly to client inquiries, addressing concerns and providing support.
- Negotiated contracts and agreements with customers regarding pricing, terms of payment, delivery timescales and other relevant matters.
- Identified new business opportunities through research and analysis of industry trends and customer data.
- Managed multiple projects simultaneously while ensuring that all deadlines were met.
- Resolved customer complaints or issues in a timely manner by liaising with other departments as necessary.
- Built and maintained strong client relationships to ensure high customer satisfaction.
- Coordinated with internal departments for timely order fulfillment and issue resolution.
- Prepared accurate quotations and processed customer orders following company requirements.
- Supported account growth through responsive service and effective communication.
Customer Service Specialist
Criterion Industries
Epping, VIC
03.2025 - 04.2026
- Served as first point of contact for customers, delivering timely and professional support.
- Prepared accurate sales quotations and processed customer orders efficiently.
- Provided product advice and installation instructions to both customers and contractors.
- Managed customer interactions using Salesforce CRM and Microsoft Dynamics 365 Business Central.
- Coordinated with production teams to follow up on orders and communicate lead times.
- Resolved customer inquiries and issues while maintaining high service standards.
- Cultivated strong customer relationships through effective communication and problem-solving.
- Assisted customers throughout sales and order fulfillment processes.
Resource Coordinator
Nucleus Network
Melbourne, VIC
06.2024 - 03.2025
- Optimised resource allocation by assessing project requirements and assigning appropriate personnel.
- Managed tight deadlines by balancing staffing availability with operational needs.
- Conducted regular project reviews to identify resource gaps and enhance efficiency.
- Maintained detailed records of resource allocations and workforce planning activities.
- Ensured compliance with regulations and guidelines in resource management.
- Tracked resource utilisation and adjusted allocations to maximise productivity.
- Coordinated staffing requirements across multiple concurrent clinical trials and departments.
Senior Participant Recruitment Officer
Nulceus Network
Melbourne, VIC
03.2022 - 06.2024
- Recruitment lead for various Phase 1 and Phase 2 healthy volunteer, ethnobridging, and patient trials.
- Managed a high volume of active and upcoming clinical trials.
- Liaised with Business Development and Clinical Development departments to assess recruitment feasibility for clinical trials.
- Developed participant-facing recruitment materials for clinical studies.
- Ensured all recruitment activities complied with Good Clinical Practice (GCP) requirements.
- Collaborated with Principal Investigators, Medical Officers, Project Managers, and Marketing teams.
- Managed relationships with external recruitment agencies to enhance participant outreach and engagement.
- Trained and mentored new recruitment staff members.
- Conducted protocol and informed consent reviews to ensure compliance and readiness for ethics submissions.
- Assisted with sponsor and CRO audits.
- Managed quality events and process improvements.
- Utilised Salesforce CRM for participant management and recruitment activities.
IVF Pharmacy Technician
Slade Pharmacy Icon Group
Melbourne, VIC
07.2020 - 09.2021
- Dispensed high-volume prescriptions from IVF treatment charts.
- Responded to customer and patient enquiries in a timely manner.
- Improved workflow efficiency through effective inventory management.
- Coordinated medication demonstration appointments for patients.
- Liaised with IVF clinics and nursing teams.
- Monitored and reported daily medication usage.
- Assisted in reducing patient wait times through efficient dispensing practices.
- Maintained compliance with pharmacy policies and legislative requirements.
Hospital Dispensary Technician, Floor Team Leader
Slade Pharmacy Icon Group
Melbourne, VIC
07.2018 - 07.2020
- Enhanced customer satisfaction through personalised consultations and product education.
- Assisted patients with product selection and usage guidance.
- Supported sales growth by promoting products, special offers, and loyalty programs.
- Responded to enquiries from customers and healthcare providers.
- Assisted customers with ordering processes, system navigation, and product enquiries.
- Maintained patient medication profiles and records.
- Performed pharmacy operations with a strong focus on accuracy, efficiency, and service quality.
Education
Certificate III in Hospital And Health Services Pharmacy - Pharmacy
Box Hill Institute of TAFE
Melbourne, VIC03-2021
Diploma in Fitness - Health And Fitness
Australian Institute Of Personal Trainers
Melbourne08-2016
References -
Available On Request
Skills
- Key account management
- Client relationship management
- Quotation management
- Sales forecasting
- CRM expertise
- Salesforce and Microsoft Business Central
- Customer data analysis
- Customer relations
- Product knowledge and advice
- Solution presentation
- Client onboarding
- Lead time management
- Resource coordination
- Workforce planning
- Customer service excellence
- Problem solving
- Prioritisation
- Adaptability
- Attention to detail
- Time management under pressure
- Autonomy
Timeline
Key Account Specialist
Criterion Industries
04.2026 - Current
Customer Service Specialist
Criterion Industries
03.2025 - 04.2026
Resource Coordinator
Nucleus Network
06.2024 - 03.2025
Senior Participant Recruitment Officer
Nulceus Network
03.2022 - 06.2024
IVF Pharmacy Technician
Slade Pharmacy Icon Group
07.2020 - 09.2021
Hospital Dispensary Technician, Floor Team Leader
Slade Pharmacy Icon Group
07.2018 - 07.2020
Certificate III in Hospital And Health Services Pharmacy - Pharmacy
Box Hill Institute of TAFE
Diploma in Fitness - Health And Fitness
Australian Institute Of Personal Trainers
References -
Available On Request