Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Personal Information
Timeline
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Chloe Newman

Chloe Newman

Mount Pleasant,Australia

Summary

I am an eager and fast learner in a new workplace environment. I am able to foster nurturing environments and enhance operational efficiency, I leveraged my organizational skills and patience to improve customer satisfaction at Aspire OSHC. My background in business administration and empathetic client relationships propelled professional development and safety standards, underscoring my reliability and approachability. I am a local to The Balgownie hotel being located in Mount Pleasant and attend regularly. I would love the opportunity to work in such a wonderful place.

Overview

8
8
years of professional experience

Work History

Nanny

Wollongong Nannies
02.2024 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Nominated Supervisor/Program Manager

Aspire OSHC
01.2021 - Current
  • Administration work
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Created and managed project plans, timelines and budgets.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.

Casual Teacher

Commotion Performing Arts
01.2017 - 01.2020
  • Casual teaching of classes for Preschool to Intermediate age groups
  • Assistant Teacher for troupe classes
  • Assistant Acro Teacher for Preschool to Intermediate age groups

Customer Service

Jump Zone
01.2017 - 06.2019
  • Customer service
  • Administration
  • Hosted children's parties
  • Cleaning duties
  • Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.

Volunteer

Australian Dance Challenge & Kick Eisteddfod
01.2017 - 01.2019
  • Backstage management, answering enquiries, checking valid entry ie tickets/ wristband

Casual Teacher

United Dance Studio
01.2017 - 01.2018
  • Casual teaching (covering) dance classes for Preschool, Junior, Intermediate & Senior age groups
  • Jazz, Hip Hop & Lyrical

Education

Bachelor of Arts -

University of Wollongong
University Of Wollongong
10.2024

Elizabeth Macarthur High School
01.2020

Magdalene Catholic High School
01.2016

Skills

  • Patience and understanding
  • Friendly
  • Reliability and Trustworthiness
  • Approachable
  • Schedule Management
  • Processes and procedures
  • Policy Enforcement
  • Business Administration
  • Problem-Solving
  • Excellent Communication
  • Organizational Skills
  • Reliability

References

  • Brooke Peters, +61419544945, Previous Program Manager
  • Ben Bellamy, 0456 562 534, Previous Program Manager

Hobbies and Interests

  • Dancing
  • League Tag
  • Rugby League
  • OzTag

Personal Information

Date of Birth: 07/17/02

Timeline

Nanny

Wollongong Nannies
02.2024 - Current

Nominated Supervisor/Program Manager

Aspire OSHC
01.2021 - Current

Casual Teacher

Commotion Performing Arts
01.2017 - 01.2020

Customer Service

Jump Zone
01.2017 - 06.2019

Volunteer

Australian Dance Challenge & Kick Eisteddfod
01.2017 - 01.2019

Casual Teacher

United Dance Studio
01.2017 - 01.2018

Elizabeth Macarthur High School

Magdalene Catholic High School

Bachelor of Arts -

University of Wollongong

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Chloe Newman