CHLOE NGUYEN
MERRYLANDS,NEW SOUTH WALES
Summary
Experienced Customer Service Coordinator with over five years in the hospitality industry and two years as a Customer Scheduling Coordinator. Skilled in providing telephone management service across various communication channels. My greatest strengths include fast learning and strong people skills, allowing me to communicate effectively and empathize with customers and colleagues across multiple platforms. Additionally, I am experienced in managing high-volume staff & customer scheduling, multi-tasking, resolving customer inquiries, and organizing work efficiently. Additionally, I excel in prioritizing tasks within customer service, administration, and hospitality environments.
Overview
10
10
years of professional experience
Work History
Scheduling Coordinator
Zinfra /Jemena Gas Networks
Old Guilford, Australia
03.2023 - 03.2025
- Collect and record data into the required company systems in a timely manner to ensure the accurate provision of information to customers, and generate accurate reporting for information and training purposes.
- Undertake, and ensure the correct and effective use of resources in accordance with the company policies and procedures.
- Accept and process customer concerns promptly and in accordance with relevant procedures to ensure maintained customer satisfaction.
- Evaluate and assess customer needs and expectations, gather information, and source advice to respond to customer inquiries and/or complaints consistent with organizational and legislative requirements.
- Prepare approved work plans with the Planner and Field Supervisor.
- Monitor and control workloads for technicians, and manage customer schedule changes to maximize productivity.
- Liaise with Strata, the Building Manager, and Real Estate agents to provide notice to notify the residents of upcoming work.
- Liaise with the customer to arrange an appointment via SMS, email, or on the phone.
- Creating notifications, work orders in the SAP system.
- Liaise with suppliers, internal and external technicians to efficiently plan maintenance work, establish good relations with various teams, and seek advice or direction from internal or external stakeholders to plan the work.
- Resolve issues when possible, or escalate them to the appropriate department, following the escalation procedure to ensure effective resolution.
Declaration Vote Issuing Officer /Office Assistant
NSW Electoral Commission
Granville, Australia
03.2023 - 03.2023
- Meeting and greeting customers on arrival, operated electronic devices to answer elector enquiries and determine correct vote to issue forms
- Undertake data entry into election administration systems with a high degree of accuracy
- Corrected completion of forms and returns to ensure ballot papers and election material are accounted for accurately
- Confirming booking of election venues, packing and checking of election materials for election officials and escalating issues to senior office assistants
Hotel Customer Service Coordinator
Four Seasons Hotel Sydney
Sydney, Australia
07.2015 - 02.2023
- Responding to a range of inquiries, a large volume of answering incoming and outgoing calls to the hotel at a high, consistent level with professional manners and a pleasant attitude to ensure the provision of accurate hotel information, as well as maintaining effective relationships with customers.
- Providing administrative support to the team to ensure information is accurate, stored correctly in confidential documents, and improve customer and stakeholder service delivery across various channels.
- Having the ability to work in a fast-paced environment and adapt to changes in the workplace, such as new policies and procedures, and service standards.
- Coordinating with housekeeping, maintenance, and concierge teams to ensure smooth service.
- Processing payments and addressing billing concerns. Handling guest inquiries, complaints, and special requests.
- Ensuring guest satisfaction and maintaining high service standards.
Volunteering - Customer Service Attendant
Hilton Hotel & Resorts
Sydney, Australia
08.2015 - 08.2015
Volunteering - Customer Service Attendant
Four Seasons Hotels Sydney
Sydney, Australia
06.2015 - 06.2015
Education
Associate Degree of Business - Hospitality Management
William Blue College of Hospitality Management At Torrens University
The Rock, NSW01.2019
Skills
- Computer Literacy: MS Word, Excel, PowerPoint, Outlook, and Teams
- Office support: Phone handling, faxing, and filing
- Software Proficiency: SAP and CRM systems
- Customer Service & Support
- Communication
- Multitasking
- Organizational Skills
- Problem-Solving
- Quick Learner
- Teamwork
- Point of Sale (POS) Systems
Languages
English
Professional
Vietnamese
Professional
References
References available upon request.
Timeline
Scheduling Coordinator
Zinfra /Jemena Gas Networks
03.2023 - 03.2025
Declaration Vote Issuing Officer /Office Assistant
NSW Electoral Commission
03.2023 - 03.2023
Volunteering - Customer Service Attendant
Hilton Hotel & Resorts
08.2015 - 08.2015
Hotel Customer Service Coordinator
Four Seasons Hotel Sydney
07.2015 - 02.2023
Volunteering - Customer Service Attendant
Four Seasons Hotels Sydney
06.2015 - 06.2015
Associate Degree of Business - Hospitality Management
William Blue College of Hospitality Management At Torrens University
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