Chloe Nguyen
Melbourne,Australia
Summary
Enthusiastic and customer-focused professional with a proven ability to deliver outstanding service in dynamic, fast-paced environments. Experienced in building strong customer relationships, working collaboratively within diverse teams, and adapting quickly to changing priorities. Recognized for reliability, attention to detail, and a positive attitude, with a commitment to creating an exceptional shopping experience and contributing to the success of the team.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Bartender
Grand Hyatt Hotel
Melbourne, VIC
04.2026 - Current
- Served a variety of beverages, focusing on quality and guest satisfaction.
- Recommended personalized drinks to increase customer satisfaction and loyalty.
- Greeted guests warmly to foster a welcoming environment and enhance overall experience.
- Created inviting atmosphere through proactive customer interaction.
- Maintained clean and organized bar area to support seamless service operations.
- Consistently adhered to health and safety standards for food service.
- Processed customer payments using POS system for accuracy. efficiently with POS system to improve accuracy.
Coffee All Rounder
Sweet Canteen
Melbourne, Australia
11.2023 - Current
- Delivered engaging client interactions, introducing products with confidence and a focus on customer needs to enhance customer satisfaction.
- Provide clear and personalized support in both Vietnamese and English
- Cooperated with colleagues during peak hours to ensure exceptional service for in-house and take-away patrons, contributing to a positive dining experience.
- Transitioned between roles, including cashier, barista, and floor duties, to support smooth operations and team efficiency.
Event Service Attendant & Coordinator
Grand Hyatt Hotel
Melbourne, Australia
12.2021 - 04.2026
- Ensured effective assistance by maintaining active communication with guests throughout events.
- Delivered personalized service in high-volume settings, enhancing guest experience.
- Addressed individual customer needs through a tailored approach.
- Collaborated with team members to facilitate smooth execution of all events.
- Prepared and maintained digital signage, labels, and menus to ensure accurate information and a positive customer experience
- Trained new staff on service standards and safe interaction techniques.
- Monitored leftover items after events to aid in inventory control.
- Managed weekly supply orders to ensure adequate stock levels and support smooth day-to-day operations.
All Rounder Attendant
Blue Ginger Viet Kitchen
Carnegie, Australia
01.2021 - 04.2023
- Coordinated bookings and organized reserved seating for up to 100 guests.
- Assisted intoxicated guests with transport arrangements to ensure compliance with RSA regulations.
- Guided colleagues on cocktail preparation using ordering system to boost customer service.
- Ensured operational efficiency by preparing ingredients and maintaining kitchen cleanliness.
- Upheld presentation standards by ironing all table linens before service.
- Clarified team roles during busy shifts to facilitate high productivity.
- Processed customer payments efficiently through EFTPOS to enhance transaction accuracy.
Food and Beverage Attendant Apprenticeship
Angliss restaurant
Melbourne, Australia
02.2020 - 12.2020
- Greeted customers promptly and courteously, taking orders accurately.
- Delivered exceptional customer service, contributing to high guest satisfaction with food and beverages.
- Coordinated with kitchen staff to ensure timely food delivery, optimizing service flow.
- Managed table settings to enhance dining experience through thoughtful arrangement of cutlery and glassware.
- Prepared beverages and served food in accordance with restaurant standards.
Retail & Sales Assistant
Bao Vi Grocery
Ho Chi Minh City, Vietnam
- Maintained organized product displays to optimize shopping experience for patrons.
- Assisted customers during and after sales, delivering high-quality support.
- Trained staff to enhance sales performance and boost customer engagement.
- Handled cash transactions with accuracy and security, upholding financial integrity.
- Opened and closed cash registers by counting money and balancing drawers.
- Monitored stock levels and coordinated orders to maintain consistent product availability.
- Implemented FIFO procedures to maintain an organized inventory.
- Packed and prepared bulk orders for timely delivery.
Education
Bachelor Hotel and Resort Management - Professional Practice
William Angliss Institute
Melbourne, VIC04-2024
Diploma of Hospitality Management -
William Angliss Institute of TAFE
Melbourne, VIC12-2020
Grade 11 and 12 -
Reservoir High School
Melbourne, VIC11-2019
English Course -
Ozford College
Melbourne, VIC12-2018
Skills
- Beverage preparation
- Client service excellence
- Customer engagement
- Effective communication
- Collaborative teamwork
- Multitasking abilities
- Customer engagement
Languages
- English
- Vietnamese
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Certification
- RSA
Timeline
Bartender
Grand Hyatt Hotel
04.2026 - Current
Coffee All Rounder
Sweet Canteen
11.2023 - Current
Event Service Attendant & Coordinator
Grand Hyatt Hotel
12.2021 - 04.2026
All Rounder Attendant
Blue Ginger Viet Kitchen
01.2021 - 04.2023
Food and Beverage Attendant Apprenticeship
Angliss restaurant
02.2020 - 12.2020
Retail & Sales Assistant
Bao Vi Grocery
Bachelor Hotel and Resort Management - Professional Practice
William Angliss Institute
Diploma of Hospitality Management -
William Angliss Institute of TAFE
Grade 11 and 12 -
Reservoir High School
English Course -
Ozford College