Chloe Nicholas
Lake Hawea,Otago
Summary
Reliable and upbeat Retail Assistant, successful at promoting customer loyalty, satisfaction and purchases. Knowledgeable about product merchandising, payment processing (online and in-store), processing stock, and providing an overall great experience for customers and co-workers alike. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
Business Owner/Shareholder
Organic Wholefoods
08.2021 - 01.2024
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favourable contracts with suppliers.
- Processed payroll for employees each week.
- Maximized trading profits with strategic buying and selling decisions based on market trends.
- Managed daily operations, including receiving incoming shipments, processing orders, and organizing stock.
- Ensured smooth operation of e-commerce platform, updating online inventory regularly and processing orders efficiently.
Care Worker
Access
02.2020 - 03.2021
- Managed clients personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanour.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Offered respite care services for family members needing temporary relief while caring for their loved one.
- Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Monitored patient health, reporting any changes or concerns to healthcare professionals promptly.
Retail Assistant/Store Manager
Base NZ/South Beach
09.2017 - 02.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
- Developed and improved account relationships.
Care Worker
Healthcare
08.2016 - 03.2017
- Company Overview: Based in Wanaka
- Working in the community, helping and assisting elderly and ACC clients
- Observed and reported fluctuations in patient condition to RNs
- Worked with patient to create grocery list and purchased groceries while adhering to patient expectations
- Provided timely reminders for patient medication administration
- Recorded patient vital signs for medical review
- Supported therapy activities and exercises under physiotherapists direction
- Maintained safe and clean environment for client, including light housekeeping and laundry
- Established effective patient communication to develop positive relationships
- Provided support for physical, emotional and social needs of clients
- Planned and prepared daily client meals to conform with specific dietary requirements
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Based in Wanaka
Education
Diploma of Heath Science - Naturopathy & Nutrition
Naturopathic College Of New Zealand
07.2021
National Certificate in Health Science Level 4 - Health Science Level 4
Naturopathic College Of New Zealand
07.2020
National Certificate in Health, Disability, And Aged Support Level 2 -
Career Force
03.2017
Early Childhood Education And Care Level 3 -
New Zealand Career College
07.2013
Skills
- Teamwork
- Reliability and punctuality
- Store maintenance
- POS system operations
- Sales expertise
- Interpersonal and written communication
- Stock replenishment
- Sales goal achievement
- Positive and professional
References
- Lara Burton, larajamesnz@gmail.com or 021875434
- Wal Herring, herringwal@gmail.com
Timeline
Business Owner/Shareholder
Organic Wholefoods
08.2021 - 01.2024
Care Worker
Access
02.2020 - 03.2021
Retail Assistant/Store Manager
Base NZ/South Beach
09.2017 - 02.2020
Care Worker
Healthcare
08.2016 - 03.2017
National Certificate in Health Science Level 4 - Health Science Level 4
Naturopathic College Of New Zealand
National Certificate in Health, Disability, And Aged Support Level 2 -
Career Force
Early Childhood Education And Care Level 3 -
New Zealand Career College
Diploma of Heath Science - Naturopathy & Nutrition
Naturopathic College Of New Zealand
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