Chloe Papillon
Thornbury
Summary
Motivated Retail Assistant and Senior Entertainment team member with 8 years of experience boosting sales and customer loyalty through individualised service. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales and services. Versed in safety standards, customer service skills, cleaning procedures and restocking strategies.
Overview
8
8
years of professional experience
Work History
Attraction Staff
Monopoly Dreams
10.2023 - Current
- Established positive relationships with customers by providing information and details of interest about facility to visitors.
- Always presented enthusiastic and positive energy to customers to ensure they have a memorable experience.
- Assisted guests with special needs, providing accommodations that ensured their enjoyment of the attractions offerings.
- Assisted in revenue growth by upselling premium options and add-on's during ticketing sales.
- Regularly maintained safety procedures, ensuring a secure environment for both guests and staff.
Theatre Usher/Main Bartender
Athenaeum Theatre
05.2021 - 04.2024
- Assisted patrons by giving directions, show information and future events at the facility
- Handled difficult situations during performances effectively and responsibly.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion and sanitation protocol.
Event Hospitality and Retail Assistant
Australian Open, Melbourne Fashion Week, MFWF
01.2021 - 02.2023
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Assisted in setup and breakdown of event spaces and supplies
- Worked in a high pace environment, catering to VIP guests
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
Youth Advisory Group Member
Headspace
02.2019 - 03.2020
- Conducted community workshops to promote different programs and educate public on available services
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities
- Developed monthly schedules and assignments for volunteer staff
Retail Assistant
Best&Less
03.2017 - 02.2020
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Used POS system to process sales, returns, online orders and gift card activations
- Actively engaged customers to provide general assistance and information on store merchandise
Education
Certificate of Completion of Japanese Intermediate - Japanese Language
GenkiJACS Kyoto
Kyoto, Japan10-2024
Bachelor of Film And Television -
Swinburne University of Technology
Hawthorn12-2023
High School VCE Graduate - undefined
Wonthaggi Secondary College
Wonthaggi, VIC10.2019
Skills
- Strong Communication and Interpersonal Skills
- Sales and Promotions, Use of POS system
- Creative and Adaptive Thinking
- Customer Assistance
- Team Cooperation and Leadership in Team environment
- Time Management and Organisation
- Hardworking demeanour
- Intermediate Japanese speaking and understanding
Timeline
Attraction Staff
Monopoly Dreams
10.2023 - Current
Theatre Usher/Main Bartender
Athenaeum Theatre
05.2021 - 04.2024
Event Hospitality and Retail Assistant
Australian Open, Melbourne Fashion Week, MFWF
01.2021 - 02.2023
Youth Advisory Group Member
Headspace
02.2019 - 03.2020
Retail Assistant
Best&Less
03.2017 - 02.2020
High School VCE Graduate - undefined
Wonthaggi Secondary College
Certificate of Completion of Japanese Intermediate - Japanese Language
GenkiJACS Kyoto
Bachelor of Film And Television -
Swinburne University of Technology
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