Chloe Peachey
Goondiwindi,QLD
Summary
With a proven track record at Victoria Hotel, I excel in streamlining operations and enhancing guest experiences through meticulous organization and problem-solving. Recognized for adaptability under pressure and a strong grasp of food safety, my approach boosts team efficiency and compliance, significantly contributing to the establishment's success.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Victoria Hotel
10.2023 - 10.2024
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
- Ensured compliance with local regulations and industry best practices regarding health, safety, and accessibility standards.
- Assisted in the creation of long-term strategic plans for the hotel''s continued growth and success.
- Enhanced team performance through regular evaluations, feedback sessions, and professional development opportunities.
- Fostered a welcoming atmosphere for guests by cultivating a culture of exceptional service among staff members.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Bartender
The Victoria Hotel
12.2022 - 10.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
Cook
The Victoria Hotel
12.2022 - 04.2023
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Maintained well-organized mise en place to keep work consistent.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Collaborated with staff members to create meals for large banquets.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Cook
Kaloma
01.2023 - 03.2023
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Transitioned between breakfast and lunch service.
- Maintained central standardized recipe and ingredient repository with nutritional and cost information.
Cook
Whiddon Group
03.2020 - 10.2022
- Optimized nutrition levels within meal options by working closely with dietitians to ensure balanced nutrient profiles for each dish served.
- Supported the overall well-being of residents through attention to detail in food presentation techniques that stimulated appetites while promoting dignity during mealtimes.
- Ensured timely preparation of meals while maintaining consistent quality standards through proper scheduling and delegation of tasks among kitchen staff members.
- Maintained a high level of sanitation and cleanliness in the kitchen area by strictly adhering to health department guidelines and conducting regular inspections.
Personal Care Assistant
Kaloma Home for The Aged
06.2017 - 11.2019
- Built strong and trusting rapport with Residents and loved ones.
- Helped clients maintain daily living standards by assisting with personal hygiene needs.
- Provided ongoing compassionate patient care for each resident
- Worked with supervisory medical staff to review cases and improve care.
- Provided quality nursing care in accordance with resident care policies and procedures.
- Deligate tasks to fellow team members to increase efficiency
- Laundered clothing and bedding and changed linens one time per week to prevent spread of infection.
- Recorded client status progress and challenges in logbooks and reports.
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
- Assisted with daily living activities, running errands and household chores.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Cook
Kaloma Home for The Aged
05.2015 - 11.2019
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Checked in deliveries and signed off on products received.
- Restocked the pantry with nonperishable food items whenever stock was running low.
- Followed recipes and customer request details to prepare high-quality, delicious meals.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Praised by management for being a fast and efficient worker, requiring little supervision.
- Deligate tasks to other team members efficiently
- Prepare all meals to clients
- Work efficiently as a team leader
- Provide solutions to problems when approached by staff
- Set up and performed initial prep work for food items such as soups, sauces and salads
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw food
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
- Monitored quality, presentation and quantities of plated food across line.
- Avoided cross-contamination from utensils, surfaces and pans when preparing meals for individuals with food allergies and gluten intolerance
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Retail Sales Assistant
Millers
08.2013 - 06.2016
- Welcomed customers, offered to help locate items and suggested merchandise.
- Provided every customer with professional and polite support for sales and service needs.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Processed payments and maintained accurate drawers to meet financial targets.
- Answered questions and resolved issues by explaining current promotions and store policies.
- Attended annual stock take
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Education
Certificate II in Skills For Work And Vocational Pathways
Goondiwindi State High School
Goondiwindi, QLDCertificate II in Business
Goondiwindi State High School
Goondiwindi, QLDProvide First Aid
Darling Downs First Aid Training
SITSS00017 Food Safety Supervision
Tafe
Certificate III in Catering Operations
Tafe
RMLV
OLGR QLD
12-2023
Approved Managers License
OLGR QLD
12-2023
Certificate IV - Hospitality
Page Institute
05.2023
RSA & RSG -
Galaxy Training
01.2023
High School Diploma -
Goondiwindi State High School
Goondiwindi, QLD2016
Skills
- Stock management
- Reliable and dependable
- Organized
- Approachable
- Detail-oriented
- Time management
- Problem-solving
- Adaptable under pressure
- Quick learner
- Excellent multi-tasker
- Adaptive team player
- Food safety understanding
- Attentive to Detail
- Independent Thinking
- Health and safety compliance
Additional Information
References
Grace Skaines
Administration assistant, Whiddon Moree
0407996499
Coworker
Sherree Darby
Cook, Kaloma home for the aged
0459906813
Coworker
Rachael Smith
Manager The Victoria Hotel
0400551177
Coworker
Timeline
Assistant Manager
Victoria Hotel
10.2023 - 10.2024
Cook
Kaloma
01.2023 - 03.2023
Bartender
The Victoria Hotel
12.2022 - 10.2023
Cook
The Victoria Hotel
12.2022 - 04.2023
Cook
Whiddon Group
03.2020 - 10.2022
Personal Care Assistant
Kaloma Home for The Aged
06.2017 - 11.2019
Cook
Kaloma Home for The Aged
05.2015 - 11.2019
Retail Sales Assistant
Millers
08.2013 - 06.2016
High School Diploma -
Goondiwindi State High School
Certificate II in Skills For Work And Vocational Pathways
Goondiwindi State High School
Certificate II in Business
Goondiwindi State High School
Provide First Aid
Darling Downs First Aid Training
SITSS00017 Food Safety Supervision
Tafe
Certificate III in Catering Operations
Tafe
RMLV
OLGR QLD
Approved Managers License
OLGR QLD
Certificate IV - Hospitality
Page Institute
RSA & RSG -
Galaxy Training
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