Chloe Pearce
Summary
Dynamic and results-oriented professional with a proven track record at Scope, adept in data entry and fostering teamwork. Excelled in enhancing operational workflows and developing staff skills, significantly improving team productivity. Skilled in hazard identification and problem-solving, demonstrating a flexible and positive approach to meet and exceed employer expectations.
Overview
19
19
years of professional experience
Work History
SIL Coordinator
Scope
Boronia
02.2022 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Identify customer specific training required and ensured all staff training was up to date.
- Oversaw appointment scheduling and itinerary coordination for clients.
- Completed bi-weekly payroll for 22 employees.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Trained new team members on site policies and procedures.
- Handled customer complaints, resolved issues.
- Managed house roster, with staff and keeping agency usage to a minium
- Liaising with allied health professionals and families to meet the goals and concerns of customers.
DSW Worker
Scope
Blackburn, VIC
03.2011 - 02.2022
- Coordinated transportation services for clients to attend medical appointments, recreational outings, or other necessary engagements.
- Developed strong rapport with clients through active listening skills and empathetic communication techniques.
- Improved client well-being by implementing individualized support plans and providing daily assistance.
- Transported and accompanied clients to therapy and doctor appointments.
- Completed home management tasks by preparing meals, grocery shopping and cleaning.
- Assisted clients per with bathing, dressing, grooming and eating.
- Provided compassionate care during personal care routines, promoting dignity and respect for each client.
- Acted as a liaison between clients, families, and healthcare professionals to ensure clear communication regarding care plans and goals.
- Implemented behavioural management strategies for clients experiencing difficulty with emotional regulation or interpersonal interactions.
- Maintained accurate documentation of client progress, noting any changes in behaviour or health status for review by the team.
- Stimulated clients during in-house activities by conducting therapeutic exercises such as recreational games, physical exercises and occupational arts and crafts.
- Assisted with medication administration under the supervision of registered nurses or physicians to maintain optimal client health outcomes.
Health and Safety Representative
Scope
Blackburn, VIC
01.2017 - 12.2021
- Developed risk assessments for various tasks, reducing the likelihood of accidents or incidents occurring in the workplace.
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
- Attended OHS meetings, fostering open dialogue on health and safety concerns among employees and management.
- Evaluated new equipment for safety compliance, ensuring a safe work environment for all employees.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies and report them to my coordinator.
- Identified training for services
- Conducted monthly OHS compliance tasks in a timely manner.
Educational Assistant
Monash SDS
Glen Waverley, VIC
05.2010 - 03.2021
- Provided support to help students with special needs learn and grow.
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modelling appropriate behaviour and guiding conversations around self-awareness, empathy, and responsible decision making.
- Supported student learning objectives through personalized and small group assistance.
- Supported classroom teachers by monitoring behaviour, taking attendance, and completing other administrative tasks as needed.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Cashier
KFC
Cranbourne, VIC
06.2005 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
Certificate III - Driving Operations
DECA
Blackburn10.2014
Certificate IV - Disability
Chisholm Institute
Frankston, VIC02.2010
Certificate II - Retail Operations
Focus Training Solutions
Cranbourne08.2007
Skills
- Data Entry
- Work Planning and Prioritization
- Discretion and Confidentiality
- Document Management
- Phone and Email Etiquette
- Appointment Scheduling
- Hazard Identification
- Incident Reporting
- Problem-Solving
- Flexible and Adaptable
- Friendly, Positive Attitude
- Teamwork and Collaboration
References
Jasmine Attardi, Scope, 0434 149 450
Shakeel Safiq, Scope, 0422 071 892
Joseph Gigimon, Scope, 0409 276 989
Timeline
SIL Coordinator
Scope
02.2022 - Current
Health and Safety Representative
Scope
01.2017 - 12.2021
DSW Worker
Scope
03.2011 - 02.2022
Educational Assistant
Monash SDS
05.2010 - 03.2021
Cashier
KFC
06.2005 - 03.2020
Certificate III - Driving Operations
DECA
Certificate IV - Disability
Chisholm Institute
Certificate II - Retail Operations
Focus Training Solutions