Chloe Pham
St Albans
Summary
Proven in enhancing customer satisfaction and team efficiency, notably at Dragon Hotpot, I excel in strategic problem resolution and supportive team engagement. My background includes training peers, managing critical front-end operations, and ensuring service excellence, underpinned by a reliable work ethic and adept customer support skills.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Dragon Hotpot
2023.07 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
Front of House Employee
Viet Hotpot and Steam
2021.02 - 2023.05
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
Cashier Helper
Dai Phat Supermarket
2020.12 - 2021.08
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
Education
Bachelor of Arts - International Studies
RMIT University
Melbourne, VIC2027-05
Skills
- Reliable Work Ethic
- Customer Support
- Supportive Team Engagement
- Strategic Problem Resolution
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Front of House Employee
Dragon Hotpot
2023.07 - Current
Front of House Employee
Viet Hotpot and Steam
2021.02 - 2023.05
Cashier Helper
Dai Phat Supermarket
2020.12 - 2021.08
Bachelor of Arts - International Studies
RMIT University