Chloe Pollard
Customer Service (Metro/Vline)
Truganina
Summary
Punctual employee remaining composed in stressful situations and poised in busy settings. Offering background in customer service and engagement developed from dedicated work at Hoban Recruitment for Metro and Vine occupations. To further showcase my work experience I also have experience in leadership, and management roles for both retail (grocery) and warehouse logistics based work.
To add further information to my work history I have also had the great privilege to work in care related jobs such as childcare and dental assisting which also have provided and taught me high levels of responsibility and are towards both clients (in dental practices) and children and parents.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader
DT Oceania
08.2023 - 03.2024
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Dental Assistant
Heidelberg Dentist
07.2023 - 11.2023
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Pick Packer
Primary Connect
02.2023 - 08.2023
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Supported warehouse operations by efficiently moving materials to designated areas using pallet jacks or hand trucks.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Assisted in inventory management, conducting regular counts and reporting discrepancies.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Completed daily orders with expert picking and packing of shipments.
Administrator
Air And Oceania
01.2023 - 07.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to employees.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Use of Microsoft platforms such as outlook and excel
Pick Packer
Lineage Logistics - Cold
01.2020 - 09.2022
- Maintained a clean and organized work environment, promoting safety and productivity.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Leadership Experience of training new staff on-the-job
- Use of RF scanner and tugger machines as well as conducting battery changes and the use of pallet jacks
Customer Service
HOBAN Recruitment
03.2024 - Current
- Implement a high level of customer experience during train disruptions for both Vline and Metro.
- Re-direct passengers to alternative routes to their desired destination.
- Collect data: pax count, registration number of buses, bus arrival and departure times.
- Maintain a high level of professionalism by resolving disputes related to passengers as well as report an incidents on our work reporting platform GROUPME.
Assistant Store Manager
IGA
01.2019 - 12.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Early Learning Carer
Pearl Street Early Learning
01.2020 - 05.2020
- Managed nutritional needs of children by preparing meals based upon the food meal plan created according to the food pyriamid
- Implemented safety measures to prevent falls, accidents, and injuries within the early learning environment.
- Doing incident reporting when the would be a fall or near miss accident or something else that may have incurred injury.
- Conducted first aid
- Supervision of babies and children from ages 6 months-4 years old
Education
No Degree - VCE Certificate
Roxburgh College
Roxburgh Park 04.2001 -
Skills
Sales and Customer Service
Leadership
Decision-making capabilities
Data Entry
Cleaning and organization
Cash Handling
Sales experience
Punctual and reliable
RF scanner
First Aid certified
Certification
First Aid
Timeline
Customer Service
HOBAN Recruitment
03.2024 - Current
First Aid
09-2023
Team Leader
DT Oceania
08.2023 - 03.2024
Dental Assistant
Heidelberg Dentist
07.2023 - 11.2023
Pick Packer
Primary Connect
02.2023 - 08.2023
Administrator
Air And Oceania
01.2023 - 07.2023
Pick Packer
Lineage Logistics - Cold
01.2020 - 09.2022
Early Learning Carer
Pearl Street Early Learning
01.2020 - 05.2020
Assistant Store Manager
IGA
01.2019 - 12.2020
No Degree - VCE Certificate
Roxburgh College
04.2001 -
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